What are the responsibilities and job description for the Customer Service Representative for call center Dec2024 position at Eldorado Coffee Roasters?
Job description
Queens based coffee roasting and distributing company seeks an experienced individual for full-time customer service call center Associate position. This position plays an important role in providing excellence in customer service. You will have a major impact on our customers and the relationship we maintain with them.
The CSR will report directly to the CSR manager. Responsibilities include (but not limited to) answering incoming client calls, taking orders, arranging service calls and problem-solving client issues – all in a Call Center environment.
If this sounds like something for you – then we’d like to meet you at Eldorado Coffee Roasters!
Experience/Qualifications:
· Minimum of 2 Years Call Center Customer Service experience (in a refreshment and/or office supply background is a plus).
· Excellent oral and written communication skills, along with ability to follow instructions.
· Professional telephone manner.
· Ability to resolve low-priority issues without supervision.
· Willingness to continually increase your knowledge and understanding of Eldorado Coffee Roasters products, their functionality and use.
· Working knowledge of MS Office applications, including Excel and Outlook.
· High-energy, flexible, self-starter, hands-on, and comfortable working individually and in a team environment.
· Hours are Monday – Friday, 8:30am – 5:00PM (with ½ hour unpaid lunch break).
Eldorado Coffee Roasters is a leading New York metropolitan coffee and refreshment supplier which provides a world-class product line and the latest technology to bring that coffee-house feeling to its clients in the tri-state area. We specialize in a full line of name brand refreshment products and business supplies that you can trust. Socially responsible, environmentally friendly and a leader in customized solutions to meet your coffee and refreshment needs.
Job Type: Full-time
Salary: From $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Required)
- CSR: 2 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: One location
Salary : $17
