What are the responsibilities and job description for the Front Desk Agent position at Eldorado Hotel & Spa?
Description : WORK, PLAY, & ENJOY LIFE WITH HERITAGE
Heritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies, generous discounts on hotel room rates, spa, and food at all of our restaurants in the portfolio across the wonderful state of New Mexico! Full-time Hourly Position ranging from $16.00-$18.25 plus benefits. Located in Santa Fe, NM. Working out of our Eldorado Hotel & Spa.
Essential Duties and Functions / Responsibilities / Tasks :
- Work under direction of Guest Experience Manager and / or Supervisor on shift (the lead Guest Experience Host).
- Maintain high level of positive and professional approach with coworkers and guests.
- Welcome guests to the unique accommodation experience of Heritage by articulating the story, inspiration, and mindset of the property to our guests.
- Passionately deliver refined, seamless service, while upholding the highest level of confidentiality for the safety and comfort of each guest.
- Provide knowledgeable recommendations for guests about hotel events, amenities, local attractions, restaurants, etc.
- Respond to guest challenges and find the appropriate resolution in a timely and professional manner.
- Maintain the upmost confidentiality and care with guest information.
Benefits :
Requirements :
NM Safe Certified Hotelier, Inspiring Our Communities, & Celebrating Local Artisans. Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.
Compensation details : 16-18.25 Hourly Wage
PI50672982b931-26289-31154780
Salary : $16 - $18
