Store Associate - Paint

Job Description

Eldredge Lumber & Hardware is a progressive family run company serving Southern Maine and beyond since 1937. Candidates must have excellent customer service skills, an eye for detail, and love working for a growing company that cares about its employees and the community they work in. They offer hands on in-depth training and onboarding to everyone and encourage those with any customer service experience to apply.

Position Summary:

The Hardware Paint Associate position is responsible for the Paint Department sales and operations of our store. They play a key role in providing amazing customer service by engaging the customer and determining their needs and paint project requirements.

Essential Duties:

• Greet all customers that come into the store or that are within 10 feet from your position.
• Provide excellent customer service to all customers with passion and enthusiasm.
• Recommend appropriate solutions and add-on sale items for customers projects.
• Perform all tasks/projects in the store including such activities as cashiering, merchandising, inventory, pricing, store restocking, store cleanliness, sales, and operating equipment.
• Source product via approved vendors and process special orders for customers using best store practices.
• Maintain awareness of all promotions and advertisements.
• Solicit customers to open an Ace Rewards card.
• Accurately and efficiently ring up customers on cash registers.
• Issue receipts, refunds, credits or change that is due to our customers.
• Maintain an orderly appearance of all areas and ensure store supplies and merchandise are stocked.
• Work with the management team to achieve established sales and productivity goals.
• Assist in maintaining the good working condition of store equipment.
• Ensure that end-caps, dump bins and feature displays are properly merchandised, priced, and maintained. Notice incorrect retail practices, and correct them immediately.
• Answer phone calls.
• Practice professional workplace etiquette amongst fellow coworkers in person, on the phone, and walkie talkies.
• Attend mandatory meetings and events coordinated by supervisors and management.
• Comply and uphold all company policies and safety procedures in the company handbook.
• Other responsibilities, tasks, and projects as assigned by the store management team.
  
  

Position Specific Responsibilities:

• Help answer customer’s questions related to their paint projects.
• Assist customers with selecting paint colors and providing product knowledge on what paint to use.
• Take color mixing orders from customers in person, or on the phone accurately and proficiently.
• Routinely put paint stock away safely and efficiently.
• Provide color matching services for both paints and stains.
• Help keep the paint department stocked, clean, and well organized.
• Provide in-store support to our Outside Paint Salesman.
• This may include helping with paint deliveries to customers
• Educate the public about the Paint Care Recycling Program
• Facilitate the receiving and organization of used recycled paint.
• Maintain current knowledge of trends and changes in the paint and design industry.
• Any other Paint Department specific task assigned by the Paint Team Lead, or Management Team.
  
  

Education/Experience:

Retail Experience Preferred, And Paint Retail Experience a Plus.

Physical Demands:

The minimum physical requirements for this position include:

• Lifting at least 10 to 20 lbs. on a routine basis; lifting may exceed 50 lbs. in certain instances.
• Bending, climbing and twisting are routine; the position requires the ability to retrieve, stock, and move product.
• Manual dexterity; working with cash registers and computers, assembly of some products; ability to quickly make appropriate change for customers
• The ability to see and read product labels, dispense product knowledge, and communicate with our customer base.
• Ability to stand and walk in a store consistently for up to 4 hours or more at a time.
• Ability to physically handle all merchandise purchased by customers to scan, bag and place back in the customers shopping cart.
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and performing all functions as set for in the sales associate job description.
• Ability to restock all shelves with product and ability to clean and dust all shelves daily.
• Ability to move stock with carts, hand trucks, and pallet jacks daily.
  
  

Company Description

Eldredge Lumber & Hardware is a family-owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high-quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.

Eldredge Lumber & Hardware is a family-owned business that has been serving the building and home improvement needs of its community for several decades. Based in the northeastern United States, the company offers a wide range of products, including lumber, hardware, tools, and home improvement supplies. Known for its knowledgeable staff and high-quality customer service, Eldredge Lumber & Hardware caters to both professional contractors and DIY enthusiasts. The company also provides specialized services such as custom millwork, delivery, and expert advice on home improvement projects. Its commitment to quality and customer satisfaction has made it a trusted name in the region.