Director of Administration

This is not a "JOB" posting. It's the start of Something that will make you realize there is more to life than the 9-5 corporate American Hustle. Your wisdom and experience are as valuable as your education. We are searching for someone ready to invest their expertise and knowledge into a career that will put them where they deserve.

The opportunity to work alongside motivators, mentors, and educators. If you have ever gone to work and asked what I am doing here…you were right. It's time to leave that or never to go back. We BELiEVE in People before Profit. That means our customers and our teammates. The journey to excellence begins with personal development and working with a team committed to meeting and lifting your goals. In return, we ask that you invest this sort of effort back into us and our customers.

Our work environment includes:

• Everything but Corporate America.
• Being a part of Something.
• Growth opportunities
• Personal Growth beyond Imagination.
• Training & Continuing Education
• Company perks
• Safe work environment
• Lively & Relaxed atmosphere
• Regular social events. We are a big family, and we like to have fun!
• A chance to make a difference!
• Appreciation, Love, and Acknowledgment

ELDRiDGE CORE VALUES

• Family 1st - "Yours and Ours"
• Integrity - "Do the right thing"
• Self-Driven - "Don't have to be asked"
• Competency - "Proactive learning, training & continuing education"
• Alignment - "We may not always agree, but together we get aligned.”

Roles and Responsibilities:

The Director of Administration will wear many hats but their first will be to be HIGHLY organized, and able to LEAD with respectful accountability. You will be the General Manager's right hand and key supporter. You will also be the first point of contact for customers, responsible for providing exceptional service, handling inquiries, processing orders, and supporting sales representatives. This role is critical in creating a positive customer experience while upholding The Eldridge Way of LIFE and managing, organizing, mentoring, and uplifting the team.

Primary Responsibilities

Leading

• Maintain Eldridge's Core Values
• Mentor and Lead the team to stay organized
• Respectful accountability
• Cross train to be efficient in each role
• Meet tight deadlines
• Quality control on all work to ensure exceptional production

Customer Service

• Greet and assist customers, ensuring a welcoming and professional environment.
• Handle incoming calls, direct inquiries, and provide information on products and services.
• Address customer concerns promptly and direct them to the appropriate team members.
• Handle complaints and inquiries from customers, escalating issues when necessary.

Sales & Order Processing

• Engage customers to understand their needs and provide appropriate solutions.
• Negotiate and close sales transactions.
• Process customer pick-ups efficiently, verifying order details and ensuring accuracy.
• Coordinate with production and sales teams to ensure timely fulfillment of customer orders.
• Assist in identifying upselling and cross-selling opportunities to maximize sales potential.
• Process sales and ensure client satisfaction.
• Track orders and assist clients with any concerns or questions they may have.

Communication & Relationship Management

• Serve as a reliable point of contact for customer inquiries, ensuring timely and accurate responses.
• Maintain strong relationships with new and existing customers to encourage repeat business.
• Develop rapport with customers, establishing and maintaining long-term relationships.
• Follow up with customers to ensure satisfaction with their purchases.
• Work closely with the sales team and embroidery department to assist with quotes and order processing.
• Work with vendors to build relationships, cut costs, and maintain inventory.

Financial & Administrative Support

• Assist with financial transactions, including processing payments and maintaining accurate records.
• Work alongside the VP of Financials to uphold confidentiality and accuracy in financial operations.
• Ensure compliance with company policies and procedures in all financial transactions.
• Maintain order and sales databases.

Additional Responsibilities

• Gather information from new customers for quotes and design details.
• Cross-train on DTF and Mimaki printers to assist in production as needed.

Key Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to engage customers, drive sales, and provide top-tier service.
• Detail-oriented with the ability to multitask in a fast-paced environment.
• Proficiency in handling financial transactions and maintaining accurate records.

This role plays a vital part in enhancing customer satisfaction and driving business growth while embodying the values that define Eldridge’s commitment to excellence.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Commute:

• Spring, TX 77380 (Required)

Work Location: In person

Salary : $50,000 - $70,000