Information Systems Specialist II - Network Support

Office of the Illinois Secretary of State Alexi Giannoulias

Job Title: Information Systems Specialist II – Network Support

Division: Technical Services

Union: IFT

Location: 2701 S. Dirksen Pkwy., Springfield, IL – Sangamon County

Salary: Starting at $6,309.00 to $11,244.00 monthly – commensurate with experience

Benefits: https://cms.illinois.gov/benefits/stateemployee.html

Overview

Plans, implements, coordinates and evaluates technical hardware and software functions for networks; installs, modifies, evaluates and reviews hardware and software functions for the local and wide area large scale network.

Duties And Responsibilities

• Under direction of management and advisor, performs highly complex technical duties in the installation and maintenance of data communications hardware and software which includes communications test equipment, switches and routers, Local Area Network hardware and preparation of necessary cabling to connect system components; assists in the design, support and maintenance of network systems and architecture; ensures network systems adhere to Agency standards.
• Under direction of management and advisor, performs highly complex testing procedures to isolate data communications transmission failures, assists Technical Support Group in solving difficult/technical protocol and data transmission problems on an as needed basis; periodically reviews and evaluates all communications circuits to ensure that current parameters comply with Agency standards.
• Receives inquiries from the network support technicians regarding system, LAN, or terminal problems, determines nature and extent of the problem and takes necessary corrective action; this includes the deposing of equipment, on site repairs, when possible, or perhaps transporting the computer equipment to the vendor; works with the vendor in isolating hardware and software problems.
• Complete necessary education and training to stay abreast of latest technologies effecting network related services. Performs research on new technologies and solutions to improve our environment; provides recommendations to advisor and management.
• Travels as necessary for education, meetings and site surveys for new terminal installations, relocations, and actual installations or relocation of terminals and minicomputers.
• Communicates effectively information to Property Control and Equipment Control Officer regarding installations, relocation and/or removal of computer terminal equipment.
• Performs other duties as required or assigned.
  
  

Education and Experience:

Requires knowledge, skill, and mental development equivalent to the completion of three years of college, with coursework in the computer science field OR 3.5 years of technical systems and/or programming experience as would be gained as an Information Systems Technician or any equivalent combination of education and experience and/or IT project management.

Knowledge, Skills And Abilities

• Requires the ability to organize facts and findings, analyze data logically and to present results with clarity and comprehension, orally, in written or graphic form.
• Requires the ability to use and understand appropriate methods, tools, applications, and processes.
• Requires the ability to approach work in a rational and organized manner.
• Requires the ability to exercise sound judgement in analyzing, appraising, evaluating, and solving problems of a procedural, organizational, administrative, and technical nature.
• Requires ability to adhere to organizational standards for security, privacy, and ethics.
• Requires extensive knowledge of the devices for capturing data for computers and the means available for receiving and transmitting data from remote locations to a computer.
• Requires extensive knowledge of the advantages and limitations of computer communication, and information retrieval systems as management information tools.
• Requires extensive knowledge of systems design and implementation, including the way programs are written, compiled, and tested, the methods of operating computers, and the way data is transcribed into a form suitable for reading by computer.
• Requires extensive knowledge of the methods, procedures, and techniques of conducting feasibility studies for converting to computer applications.
• Requires willingness to travel and possession of a valid Illinois driver’s license as required by individual positions within the class.
• Requires the ability to lift, carry and push and pull up to 50 lbs.
  
  

Application Process

• Please visit https://ilsos.applytojob.gov/apply to apply by completing the online application; you may also upload a resume or other attachments as needed.
• Preference will be given to Illinois residents in the hiring and selection process, in accordance with the Illinois Secretary of State Merit Employment Code.
• Questions regarding this posting or Illinois Secretary of State employment practices may be directed to Job Counselors at our Personnel offices in Chicago (312-793-5515) or Springfield (217-782-4783).
  
  

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.

Powered by JazzHR