What are the responsibilities and job description for the Business Support Assistant position at Electri-City Inc.?
We are a family owned (35 years) full service electrical contractor servicing residential, commercial and industrial customers. This role will be a hybrid as an E.A. to the CEO and CSR (Customer Service Representative) to enable maximum efficiency.
As E.A. to the CEO you will work on special projects throughout the business including Operations, Marketing, Sales, HR, etc.
The ideal candidate will be highly organized with exceptional attention to detail, exhibit high standards, excellent communication skills, and have an ability to take initiative, and prioritize daily tasks. A strong ability to take charge and meet tight deadlines will ensure your success in this multi-faceted role.
The best fit in our environment will be a candidate who's a happy, outgoing, openminded and always looking to improve.
Responsibilities
This position plays a crucial role in supporting the CEO of the company, as well as fielding customer service requests and coordinating with team members in the field. This position requires a highly detail-oriented professional who can coordinate multiple schedules, multi-task, and independently problem solve to assist in the daily operational needs of the business.
- Handle incoming customer requests via phone, e-mail, phone, messenger and social platforms. Route necessary information to appropriate channel
- Enter customers, create jobs and schedule service calls in ServiceTitan
- E-mail Support - Organize, respond, and manage CEO's e-mail.
- Manage multiple calendars
- Schedule and confirm meetings & appointments
- Process Documentation
- Build Templates to streamline operations
Provide ad hoc support around office as needed
- Complete special projects (marketing, apparel, sales, research, etc. )
- Assist in preparing reports, invoices and contracts.
- Support payroll and timekeeping processes for field employees
- Schedule and coordinate meetings, site visits, and inspections
- Purchasing office supplies
- Coordinate Events
- Organize & Manage Company Handbook
- Building Templates
- Employee Onboarding
Qualifications
- Prior experience as Executive Assistant
- ServiceTitan CSR / Dispatch certified is preferred
- Familiarity with construction industry terminology (electrical is a bonus!)
- Strong interpersonal, customer service and communication skills
- Highly organized
- High attention to detail
- Excellent Communication
- Ability to multitask
- Proficiency in Microsoft 365 Office Suite (Excel, Word, Outlook, Teams,) and Outlook Calendar management
- Experience in Google Workspace (G Suite)
- Ability to work independently and collaboratively in a fast-paced environment
Salary : $30 - $35
