What are the responsibilities and job description for the Field Service Supervisor position at ELECTRIC MACHINERY COMPANY LLC, a division of WEG?
Job Description
Job Description
Description :
Electric Machinery Company, a division of WEG Electric Corp.
Minneapolis, MN
Position : Field Service Supervisor
Department : Service
Primary Objective of Position :
Field Service Supervisor is responsible to provide leadership and direction to field service personnel. This includes scheduling and training field service employees (FSE) and engineers, and contributing to the development of the service and aftermarket business of the company.
Major Areas of Accountability :
- Provides daily guidance, direction, and performance feedback to field service team; ensuring a high-level of performance is achieved based on performance goals.
- Responsible for skill and performance enhancement programs; keeping field service personnel technically sound and their skills updated.
- Effectively meet customer requirements and service goals; managing work assignments and resource allocation for field work.
- Manages training, background checks, and drug screens for FSE’s as required for site access.
- Develops standard procedures to ensure high-level of service experience to customers.
- Manages and monitors department metrics and expenses; within the allotted budget, timely and accurate field service report billing.
- Ensures cash flow; timely invoicing progress, milestone payments and collection.
- Partners with admin group; service order creation, PO processing, and final billing requests to generate ZSGI orders when warranty issues are identified.
- Manages customer queries and resolves issues; coordination with relevant departments.
- Supports inside sales with cost break downs for service, technical specification reviews, and generating service scopes.
- Responsible for regular feedback; to Electric Machinery Company regarding Customer Satisfaction of field service work.
- Other duties may be assigned by management to meet business needs.
- Domestic and international customer and vendor travel of up to 25%.
Knowledge / Skills / Abilities :
Physical Requirements :
Company cannot provide sponsorship for this position
Please, no agencies
Requirements :
