Field Service Technician

Position Overview

The Field Service Technician is a technical customer support role that identifies issues and implements solutions to resolve customer service cases including field-based resolutions on site with customers. This position requires 25-50% travel to customer locations domestically and internationally. When not in the field, the FST will be office-based, managing and resolving cases using CRM (Zoho) and ERP (Epicor) platforms. Strong technical/mechanical background a must. Experience as a general contractor, familiarity with electrical circuits, wiring and diagrams a plus.

Competencies

· Ability to travel domestically and internationally on short notice to customer sites.

· Must be able to work weekends, overtime, and holidays as needed.

· Service and solution oriented. Represent the company with professionalism including strong communication skills up to executive and owner level customers.

· Must be able to perform, but not limited to skills such as carpentry, plumbing, masonry, electrical (assist the electrician).

· Required to be familiar with and use all hand and power tools common to the skills listed.

· Must be able to read and interpret drawings, sketches, O.E.M. instructions & specifications.

· Must be comfortable contracting and managing a team of temporary workers.

· Required to use considerable judgment when performing and planning to perform tasks.

· Must be a self-starter, able to work with minimal supervision.

· Effectively coordinate and plan field visits for maximum efficiency and cost effectiveness while minimizing customer disruption.

· Familiarity with basic Microsoft Office suite, CRM, and ERP systems

Other Skills/Abilities

· Knowledge of basic commercial and residential wiring.

· Previous experience in glass handling.

· Previous experience in carpentry, manufacturing, or related field.

· High level of personal integrity.

· Must possess a valid driver’s license and passport.

· Ability to work unsupervised for long periods.

· Customer service skills including navigating upset customer situations over email, phone, and in person.

Responsibilities

• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Conduct regular maintenance and repairs on industrial equipment, ensuring optimal performance and safety.
• Operate power tools and precision measuring instruments safely and effectively.
• Maintain accurate records of service activities using Microsoft Office and CMMS.
• Collaborate with team members to ensure efficient workflow and adherence to safety protocols.

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Overtime
• Weekends as needed

Application Question(s):

• Do you have a valid passport?

Experience:

• Field service: 2 years (Required)
• Customer service: 2 years (Required)
• Power tools: 1 year (Required)

Willingness to travel:

• 50% (Required)

Work Location: In person

Salary : $25 - $27