User Support Technician | ECS Electrical Cable Supply Ltd - Head Office

ECS Electrical Cable Supply Ltd. (ECS), established in 1984, is the largest independently owned distributor of electrical wire and cable products and solutions in Canada. ECS is proud to serve the Canadian Market through its coast-to-coast locations and Global Markets through its Hub in the Dubai Free Zone. You can learn more about us here: [ECS About Us](http://www.ecswire.com/en-us/About).

ECS is a proud Platinum Member of Canada's Best Managed Companies and is ISO 9001:2015 certified.

ECS Core Values

• Hire and retain the most qualified individuals.
• Ensure continuous training for all employees.
• Create a safe, satisfying and rewarding environment for our employees by encouraging initiative, teamwork and pride in the achievement of our business objectives.
• Create consistent, sustainable and profitable growth through customer, vendor and employee relationships built on service excellence, honesty and integrity.
• Develop enhanced customer services throughout advancements.

We currently have an outstanding opportunity in our Richmond, B.C. location for a User Support Technician to join ECS Electrical Cable Supply Ltd! We are seeking an experienced and dependable User Support Technician to provide daily support software and hardware to our ECS employees. The successful candidate will play a vital role in ensuring the ECS employees can receive prompt support and assistance with their software and hardware related issues.

Job Responsibilities:

Technical Support & Troubleshooting

• Support and troubleshoot the RingCentral Phone System by responding to and resolving technical issues to ensure smooth communication flow.
• Provide user support for Salesforce, assisting with performance and access issues while troubleshooting bugs and addressing any system-related problems.

System Maintenance & Application Support

• Assist with application updates and software troubleshooting, ensuring system stability and resolving issues with installations and configurations.
• Create IT instructions and guidelines via SharePoint to aid users in navigating systems and provide clear troubleshooting procedures.
• Manage IT equipment purchasing and vendor relations, ensuring systems are set up efficiently for testing and general operations.

General IT Support & Documentation

• Monitor and maintain overall IT infrastructure, providing day-to-day technical support and identifying potential issues before they escalate.
• Document IT processes and policies, including troubleshooting steps and system configurations, ensuring accurate records for future reference.
• Participate in warehouse activities and support cycle counts as required, assisting with technical aspects of inventory management systems.

Required Qualifications and Experience:

• Excellent verbal and written communication skills in English
• Two year minimum direct experience as an end-user support technician
• Profiency in Microsoft Word, Outlook, Excel, and Teams is a must
• Strong knowledge of Windows and macOS operating systems
• Experience with troubleshooting hardware issues (e.g., desktops, laptops, printers, mobile devices)
• Ability to work independently and manage multiple priorities
• Experience with RingCentral and Salesforce is an asset
• Being an unbiased person who values diversity, inclusion and equality.
• Enthusiastic, with a cheerful outlook and the ability to perform as a collaborator.
• Outstanding interpersonal/communication skills, adaptable and with excellent problem-solving capabilities.
• A bachelor s degree in computer science or equivalent is required.
• Relevant IT support certification is an asset.

What ECS Offers:

• Comprehensive Dental Care
• Extended Health Care
• Vision Care
• RRSP with employer match after one year
• On-site parking
• Employee Assistance Program

This job is Full-Time with a salary of $72,800.