Account Manager

Who We Are

Founded in 1953, Electrical Components International (ECI) is one of the worlds leading suppliers of electrical distribution systems, control box assemblies, and other critical engineered components for diversified markets. With 25,000 employees and 37 global manufacturing locations, ECI is the trusted partner to market leaders with 500 customers. At ECI, we power smart, connected, and electrified solutionsTM that help solve the most complex challenges.

Since 2020, we have embarked on a successful journey to transform the company, delivering significant value to our customers, investors and employees. As part of our strategic plan, we have defined key pillars to support and accelerate our growth trajectory. One of these core pillars is focused on driving excellence through enhanced capabilities, tools and processes. To execute our strategy, we are looking to strengthen our organization with an Account Manager TBU.

Key Responsibilities

The Account Manager-Transportation Market is accountable for strategic growth and support of assigned customers in the transportation market which requires familiarity within transportation, agriculture and construction, automotive, or similar OEM. This position reports to the Director of Sales and preferably located in the Metro Detroit area.

Responsibilities include developing strong relationships with customers, connecting with key stakeholders and preparing sales reports. Regular communication is critical for keeping things positive and productive, and Account Managers need an organized system for sharing information, proposing solutions and giving updates.

In this role, you will:

• Ensure high level of support for all assigned customers and prospective new customers; gaining new and maintaining existing business with the highest possible long-term profitability
• Continuously monitor total customer satisfaction through formal (scorecards, key performance indicators) and informal means
• Overcome challenges by proposing solutions to issues and communicating opportunities for improvement internally to effectively lead resolution of issues (quality, delivery, technical support, price)
• Engage in activities to enhance profitability i.e. raw material pass through, collection of obsolescence costs, terms compliance, cost reductions
• Partner with Customers Purchasing and Engineering Groups but also maintain relationship with other Customer Groups such as Operations, Scheduling, Quality
• Effectively manage time between supporting current business and developing new business in complex and dynamic environment
• Receive RFQs for business and follow documented procedures to gather the information necessary to provide a quotation to the customer in a timely manner
• Coordinate and lead regular business reviews with key customers, requires effective preparation, facilitation and follow up
• Proactively anticipate and resolve issues with customers or stakeholders and escalate timely to leadership
• Collaborate with supervisor to develop an annual sales plan and to achieve or exceed the sales and profit targets
• Prepare regular sales reports and forecast updates as necessary (requires strong Excel)
• Work collaboratively and strategically with ECI technical groups to develop new business opportunities and execute cost take out activities at assigned customers
• Aid in the coordination of internal activities to support customer projects. i.e. product development, program management, operations management, customer support
• Lead negotiation of customer contracts and coordination of ECI internal team members following defined process
• Help evaluate and improve the business systems of the Sales Group
• Work independently but frequently inform supervisor of activity
• Able to work effectively in a home office
• Other duties and responsibilities as determined by supervisor

Education & Experience

• Bachelors degree from an accredited four-year university; technical degree is preferred by not required
• Minimum 3 years of strategic selling with strong preference for industry experience within the supply base similar to ECI; specifically in a transportation, agriculture and construction, automotive, or similar OEM
• Strong communication skills with ability to interface with internal and external customers in fast paced and complex environment
• Effective presentation, negotiation and communication skills, both oral and written
• Strategic mindset and consultative selling approach
• History of execution and delivering results
• Proven analytical and problem-solving skills; strong critical thinking skills required
• General business skills including negotiation, organization, good judgement, emotional intelligence, initiative and ability to drive results with a diverse cross functional team.
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Exposure to dashboards such as BI dashboards and reports
• Must be willing to travel frequently (up to 50%)

Knowledge, Skills & Abilities

• Effective presentation, negotiation and communication skills, both oral and written
• Proven analytical and problem-solving skills; strong critical thinking skills required
• General business skills including negotiation, organization, good judgement, emotional intelligence, initiative and ability to drive results with a diverse cross functional team
• Proficiency in Microsoft Office, especially PowerPoint and Excel
• Exposure to dashboards such as BI dashboards and reports
• Must be willing to travel frequently (up to 50%)

Company Values & Job Competencies

• Company Values: Safety, Accountability, Integrity & Ethics, Respect & Empathy
• Core Competencies: Communication, Teamwork & Collaboration, Flexibility & Adaptability
• Individual Contributor Job Competencies: Quantity & Quality of Work, Technical Skills & Continuous Learning
• Supervisor & Manager Job Competencies: Decision Making, Developing Others, Continuous Improvement
• Director & Above Job Competencies: Leadership, Strategic Thinking, Results

Physical demands, work environment & work schedule

• Must be able to remain in a stationary position 50% of the time.
• Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Ability to communicate information and ideas clearly and accurately.
• Constantly operates a computer and other office productivity machinery.
• Ability to observe details at close range.
• Frequent hearing on the phone and in person.
• Constant reading.
• Constantly positions self to maintain files in file cabinets.
• Ability to travel frequently up to 50%
• Works in general office conditions.