What are the responsibilities and job description for the Member Service Representative/Teller position at Electrical Federal Credit Union?
Job Overview
We are seeking a dedicated and customer-focused Member Services Representative to join our team. In this role, you will be the first point of contact for our members, providing exceptional service and support while promoting our financial products and services. Your ability to build relationships and manage client needs will be essential in ensuring member satisfaction and loyalty. This position is a union position, you are required to join the OPEIU Local 30 union.
- Process transactions with the utmost timeliness and accuracy (deposits, withdrawals, transfers, loan payments, cashier’s checks and other services.)
- Process member requests such as wires, automatic transfers, notaries, etc.
- Open new accounts and service existing accounts including IRA accounts. Set up new account files, and provide members with all necessary information for membership.
- Resolve and/or appropriately escalate member concerns. Tactfully question and actively listen to identify, then determine specific member needs.
- Maintain the member’s trust through honesty, commitment, information protection, and respect.
- Up‐to‐date and comprehensive knowledge on all credit union products and services that are handled or promoted by Member Service Representatives. Up‐to‐day and comprehensive knowledge on all related policies and procedures, rules, and regulations including BSA, Robbery and Security.
- Successfully work, interact, and be fully engaged in a team environment.
Experience
- Previous experience in financial services or a banking environment is preferred.
- Familiarity with cash management practices is advantageous.
- Proficiency in using financial software tools is a plus.
- Excellent communication skills and the ability to work well in a team-oriented environment.
- A proactive approach to problem-solving and customer service excellence.
Join us as we strive to provide outstanding service to our members while fostering a positive work environment!
Job Types: Full-time, Part-time
Pay: $18.50 - $20.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance
- Disability insurance
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Physical Setting:
- Office
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Language:
- Spanish (Preferred)
Ability to Commute:
- Arvada, CO 80003 (Required)
Work Location: In person
Salary : $19 - $20