What are the responsibilities and job description for the IT Service Desk Specialist position at ElectriCom, Inc.?
Date Posted:
01/31/2025
Location:
Louisville, KY
Job Category:
Information Technology
Salary Interval:
Salary Non-Exempt
Pay Range:
N/A
Application Instructions
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Position Description
ElectriCom, a Utility Construction company, was founded in 1960 in Paoli, Indiana. ElectriCom has experienced continuous growth since its inception. The company takes pride in focusing on family values both in the workplace and with its customer base. ElectriCom seeks employees with the ability and desire to work for a progressive company. ElectriCom offers a competitive package for both wages and benefits. Employees who show quality performance will have the opportunity for advancement and further development of skills.
We are looking for a Helpdesk Specialist in the Information Technology Department. This position’s work hours are Monday-Friday, 8am-5pm and requires occasional travel to field offices. While position may be hybrid it does require presence in the Paoli Indiana office to help manage equipment inventory, therefore ideal candidate must reside in reasonable distance of the Paoli Indiana office. The position is responsible for after-hours support on a rotating schedule with other colleagues.
RESPONSIBILITIES
- Provide end-user first level phone support of hardware and software; Microsoft Office Suite, Microsoft Teams, Cell phone connectivity, ERP system connectivity, VPN, Active Directory, VOIP phones, and printing support.
- Manage incidents in a ticket tracking system.
- Manage hardware and software inventory in an asset management system.
- Conduct regular maintenance and updates to ensure the security and efficiency of computer systems.
- Participate and contribute to project teams as needed.
- Move, setup, or install hardware and software as needed for end users.
- Provide proactive follow-ups, effective problem resolution and end-to-end ownership of the reported incidents.
- Exhibit quick response customer support and work with clients over the phone to troubleshoot, analyze, diagnose, and engage appropriate technical resources to resolve client issues.
- Ability to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
COMPANY BENEFITS
- Competitive Benefit Package including Medical, Dental, and Vision Coverage
- Health Savings Account (HSA) w/ Company Contributions & Match
- 401K w/ Company Match
- Company Paid Life & AD&D Insurance
- Company Paid Virtual Doctor Service through Teladoc
- Company Paid Long-Term Disability
- Company Paid Short-Term Disability after 3 years employment
- Additional Voluntary Life Insurance & Voluntary Short-Term Disability
- Vacation Time/PTO and Paid Holidays
Position Requirements
QUALIFICATIONS
- Experience with technical solutions such as Office 365, Network Connectivity, VPN, Printers, VoIP, cell phones such as iPhone, iPad, Surface Pro.
- Associate degree in computer science, informatics, or related discipline preferred. Specialized education/training normally acquired up to 18 months with a concentration in a technical discipline may be substituted for a degree when combined with relevant work experience.
- Must be able to be on-call 1-2 times a month. Weekends included.
- Be able to lift up to 25 lbs.
- Must have dependable transportation.
Desirable Certifications:
- Microsoft Certifications
- CompTIA Certifications
Equal Opportunity Employer
ElectriCom is an equal opportunity employer and does not discriminate on the basis of and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification).
Building utility infrastructure to improve quality of life in our communities.
QUESTIONS? - PLEASE CONTACT OUR HUMAN RESOURCE EMPLOYMENT TEAM AT HR_EMPLOYMENT@ELECTRICOMINC.COM
