What are the responsibilities and job description for the Order Management Specialist position at Electro Rent?

Overview : Company Profile :

Rush Computers, also known as Technology Products, an Electro Rent company, is a leading global provider of test and technology solutions that enable its customers to optimize investments. Rush Computers rent, lease, sales, and asset management solutions serve a broad set of customer segments including Contract Staffing, Education, Legal, Events and Event Staging, Benefit enrollment and other business to business companies. Rush Computers partners with the leading manufacturers of PC and audio visual equipment that strive to deliver the latest technologies with quality and reliability.

Electro Rent, Rushs parent company, is the worlds largest resource for testing and technology, and offers equipment from more than 300 brands ensuring our customers access to equipment that fits their exact needs and specifications.

Location Profile :

Headquartered in West Hills, California, this company employs people worldwide. Electro Rent has locations globally, with key locations throughout the U.S. and North America. Electro Rent is relentless in its dedication to being a high-quality, low-cost and on-time supplier, delivering the highest value to its customer while continually pursuing strategic, sustainable and profitable growth.

Position Summary :

The Order Management Specialist is responsible for ensuring all orders ship on time, completed and in good working order within the confines of Electro Rent policies. The Order Expediter will follow up on the commitments made by the sales organization to the customer to ensure that the commitments are fulfilled.

Once the order has been created the Order Management Specialist is the central point of contact between the sales department and all other internal departments that need to be engaged for order fulfillment. This role also requires direct involvement with the customer as they will be interfacing with them on the order fulfillment journey so too are aware of any issues that pertain to delivery expectations.

Responsibilities :

Constant review of orders to ensure they will ship on time.
Works with purchasing to monitor delivery expectations.
Works with our credit department and supplies them with all necessary paperwork needed.
Will interface with the customer to gather all necessary documents to fulfill any requirements laid out by the credit department.
Will work with our shipping department to communicate any special instructions regarding shipping
Will work with the technical lab to confirm the equipment will be complete to ship on time.
Identifies past due orders and will work with the sales team and management to find a resolution.
Responds to sales inquiries regarding the status of orders and will engage sales when there are unforeseen delays from purchasing or the lab.
Performs other tasks as assigned.

Qualifications :

Tactful approach with sensitive information

Requires good computer skills with the ability to access, input and retrieve data from the Company database and basic working knowledge of Excel and Word

Strong initiative and good organizational skills are necessary

Knowledge typically gained through (2) two years administrative and (1) one year sales related experience

Ability to work overtime as necessary.

Experience & Education

AA degree or equivalent is preferred but not required

Two (2) years within administrative and (1) one-year sales related experience

Measurement of Performance

Level of accuracy and follow-up on pending orders

General job performance as defined by standard company performance evaluation and requirements.

This role will work remote and may require occasional travel into corporate offices or customers

Compensation for this role will range between $60,000 and $72,000 total on target earnings depending on experience

Physical Requirements

All positions will require, to some degree, the physical abilities described below to perform the essential functions of the job

Work the expected hours, consistently arrive at work at the agreed time and follow Company rules and guidelines regarding breaks and meal periods. Full time is typically considered to be 40 hours per week

Communicate effectively, both oral (in person and on the phone) and written.

Move around and through all work areas as needed, may include climbing stairs or ladders

Lift and / or move up to 10 pounds (i.e. books, reports, binders etc.)

Regularly sit at the assigned workstation

Use keyboard or equivalent equipment, to access the computer,

Use hands to manipulate documents and general paperwork to view contents

Read documents, reports, files etc.

Communicate effectively using the telephone

Travel may be required for this role up to 40%

Electro Rent is the largest, most comprehensive test equipment services provider for market-leading customers around the world. We are focused on delivering outstanding service for customers across a broad range of industries including Aerospace / Defense, Telecommunications, Mobile / Computing, Power & Industrial, Automotive, Medical, Education, New Space, Data Products Rental and more. With 1.1 billion inventory, immediate shipping to over 100 countries, and a world-class accredited calibration and repair lab, our team of experts solve tough technical and financial challenges related to testing.

Electro Rent is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

All offers of employment are contingent upon the completion of a pre-employment background investigation that may consist of, but is not limited to, a : pre-employment drug & alcohol screen, criminal background investigation, and documentation required by the Immigration Reform & Control Act of 1986 or other applicable regulations. During the background investigation process, a record of conviction or other adverse issues will not necessarily disqualify a candidate from employment. Electro Rent will consider factors such as 1) the length of time that has passed since the offense or adverse issue; 2) age at the time of the offense or adverse issue; 3) the severity and nature of the offense or adverse issue; 4) the relationship of the offense or adverse issue to the position for which you have applied, and 5) evidence of rehabilitation. Additionally, candidates who refuse to submit to a drug and alcohol test or who fail to show up for a drug test within the required time will no longer be considered for employment, and any offer of employment will be rescinded.

Salary : $60,000 - $72,000

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