What are the responsibilities and job description for the Clinical Education Specialist position at electroCore Inc.?
Job Description
Job Description
Description : Who We Are :
Our mission is simple—To help patients across the globe who suffer from pain and chronic conditions. We are doing this by harnessing the power of nVNS, innovation, and technology to develop a safe and clinically backed treatment. Bringing new treatments to market will help improve patients' treatment options and lives. We are seeking an experienced clinical educator to work alongside our Customer Experience team.
Summary of Position :
Customer experience team member partnering across all departments to achieve our ambitious customer acquisition and retention growth objectives. This person will be tasked with tier 2 product and nVNS therapy education, working closely with the Customer Experience Representatives to cover all customer support need.
Primary Job Responsibilities
- General education of customers (patients and providers) who call or email for more information; including but not limited to an understanding of clinical data and mechanism of action
- Assist with training and onboarding new customers, eC employees and gConcierge providers
- Respond to all tier 2 inquiries escalated from Customer Experience Reps (CERs)
- Enter, manage, and troubleshoot orders in Salesforce and NetSuite when business volume is high and extra support is needed
- Member of the Adverse Event committee, responsible for event follow up and documentation
- Collaborate with VP of Customer Service as well as department managers for best CX practices across all US channels and support documentation of
those practices.
Requirements :
electroCore, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
