What are the responsibilities and job description for the Business Intelligence Engineer position at Electroline Data Communications Inc. (EDCi)?
A company is looking for a BI Engineer to work on client-facing engagements involving contact center operations and business analytics.Key ResponsibilitiesDesign, develop, and implement Power BI dashboards and reports for contact center operationsCollaborate with stakeholders to analyze contact center KPIs and data requirementsIntegrate new data sources and APIs into Power BI, focusing on contact center toolsRequired QualificationsExpertise in Power BI, including dashboard creation and data modelingProficiency in Microsoft SQL Server, SSIS, and working with high data volumesExperience integrating contact center platforms and CRM tools into BI solutionsStrong business analysis skills for defining and interpreting BI requirementsProven track record as a BI ETL Developer on large-scale implementations
