What are the responsibilities and job description for the Branded Service Supervisor - North Carolina or South Carolina position at Electrolux Group?
Power a world of ideas.
At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100 countries, we listen to each other, actively contribute, and grow together.
Join us in our exciting quest to build the future home!
All about the role:
As an EBS Operations Supervisor, you will lead and optimize the daily activities of our Branded Service Support Teams. You will play a pivotal role in driving effortless customer service experiences by maintaining performance metrics, adhering to guidelines, and implementing process improvements. Reporting to the EBS Manager(s), you will supervise and develop a team of EBS Technicians, analyzing data and creating reports to ensure alignment with operational goals.
What you’ll do:
Provide professional support and daily direction to EBS Technicians.
Communicate team goals and objectives to deliver answer rate, email response time, and service completion targets.
Evaluate and execute opportunities to improve customer service experiences through process reviews.
Identify, develop, and coach talent through training initiatives and special projects.
Administer consistent leadership practices, conduct monthly performance reviews, and track team metrics.
Collaborate with cross-functional teams to optimize routes, streamline processes, and ensure resource efficiency.
Create and analyze operational reports and dashboards to drive continuous improvement.
Represent Ownership Solutions in projects related to Service Delivery strategies.
Minimum Qualifications:
High School Diploma required.
5 years of experience in service, logistics, or dispatch management.
2 years of people leadership experience, with proven ability to build and lead high-performing teams.
Proficiency in Excel and PowerPoint; experience optimizing dispatch team performance.
Knowledge, Skills & Abilities Required:
Strong problem solving, critical thinking and analytical ability
Excellent communication and coaching skills, both verbal and written, with ability to interact with varying levels in the organization
Understanding of customer service (contact center, field service and claims management)
Superior commitment to customer and consumer satisfaction
Proven ability to work cross-functionally
Highly organized with strong attention to detail
Superior follow-up and follow-through skills
Highly energetic and success-driven leader and team player
Ability to lead and drive change
Superior time management skills and ability to prioritize
Ability to maintain confidentiality regarding proprietary company information.
Where you’ll be: You will be remote based in either North or South Carolina.
Work Environment:
This position operates remotely or in a typical office environment, requiring moderate noise levels and occasional lifting of up to 25 pounds. Reasonable accommodations will be made for individuals with disabilities.
Benefits highlights:
Discounts on our award-winning Electrolux products and services
Family-friendly benefits
Insurance policy plan
Extensive learning opportunities and flexible career path
Find more on:
Electrolux Group North America: https://www.linkedin.com/company/electrolux/life/northamerica/
Electrolux Group Careers: https://career.electroluxgroup.com/global/en
Electrolux Home Products, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request through hrsnorthamerica@electrolux.com. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
