Customer Assurance

A REGULAR DAY AT WORK (Essential Duties):

For us going to work every day has an even greater purpose than putting the latest product or technology on the market. It’s about improving the everyday lives of millions. By being sustainable and open to new ideas we can push the boundaries of cooking, cleaning, and wellbeing at home. But to keep doing so, we need more people who want to innovate and re-imagine what life at home can be.

The Customer Assurance associate, audits assembly processes and product for quality, and initiates, implements, and completes data entry actions per Electrolux North America’s procedures and guidelines.

Key Responsibilities:

• Essential daily quality support of a designated area
• Monitor and evaluate “end of line product” to assure products meet or exceed quality standards per the B.O.M.
• Daily proactive engagement and support with operations teams.
• Supports Quality Department initiatives by coordinating QCP/Andon, using visual management tools, applying EMS and 5’s skills.
• Monitors, maintains, and communicates all quality and employee related issues and seeks support on all issues that are critical.
• Assist in quality improvement and problem-solving as needed.

WHO YOU ARE:

• Ours is a dynamic, fast-paced environment that asks for flexibility and agility.
• You work with urgency, analyzing and adapting to different situations, quickly understanding changes and reacting confidently and decisively.
• You always strive for better, in your work and for your future.
• With an eye for detail and the ability to interpret complex data, you can also translate this into meaningful, useful information that informs service delivery.
• You ask and you listen, you take ideas on board and work with your team, taking everyone in the same direction.
• Whether face-to-face or on the phone, you can communicate plans and articulate your ideas with colleagues and customers at all levels.
• You start and you finish, taking responsibility for getting things done, on time and to high quality, tying up all the loose ends along the way.
• You’re open minded about where ideas come from and how they can be applied to enable innovation.
• You understand and empathize with people and can apply your people and problem solving skills to reassuring customers.
• You not only know your area of expertise, you’re passionate about it and how it can enable and support people to work better and achieve more.
• You can manage changing priorities with ease.
• You know how to structure a case and get people on board.
• For you, every challenge offers opportunity and potential. You just have to find it.
• You see challenge as opportunity.
• You seek out the opportunities and set about realizing them with a customer first mind-set.
• You nurture and develop the relationships that implement innovation.

We employ great people from a wide variety of backgrounds – not just because it’s the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community. Meet us on @lifeatelectrolux and career.electroluxgroup.com to learn more.

EDUCATION & EXPERIENCE (Minimum Qualifications):

• High School Diploma or GED.
• Ability to use a computer.
• Basic knowledge of measuring equipment (height gage, micrometer, caliper, gap gauges, etc.) and application of engineering drawings.

• Able to stand for much of the shift.
• Must communicate in English verbally and in writing.
• Microsoft Word and Excel knowledge a plus.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone. The employee frequently is required to drive, walk and sit. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

It is the policy at Electrolux to provide equal employment opportunities and affirmative action to all qualified individuals. All personnel actions, including, but not limited to, compensation, benefits, recruitment, hiring, training, and promotion of persons in all job titles, are administered without regard to race, color, sex, sexual orientation, gender identity, age, religion, national origin, protected veteran or disability status, or any other status protected by law, and all employment decisions are based solely on valid job requirements. In addition, employees and applicants are protected from harassment, threats, coercion, intimidation, retaliation, or discrimination for: 1) Filing a complaint; 2) Assisting or participating in an investigation, compliance review, hearing, or any other activity related to the administration of Executive Order 11246, Section 503 of the Rehabilitation Act of 1973, and the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and any other applicable Federal, State, or local law requiring equal opportunity and affirmative action; 3) Opposing any act or practice made unlawful by Federal, State or local law requiring equal opportunity and affirmative action; 4) Exercising any other right protected by applicable laws. A copy of the Equal Employment Opportunity statement that reaffirms Electrolux’s commitment to equal opportunity and affirmative action for its applicants and employees is posted in a form that is accessible and understandable to an individual with a disability. The Affirmative Action Plan for Protected Veterans and Individuals with a Disability, absent the confidential statistical reports, is available upon request.