What are the responsibilities and job description for the Customer Advocate Clerk-1st Shift Warehouse position at Electrolux Home Products, Inc.?
Job Title : Customer Advocate
Support bringing the right people to the right place.
By creating desirable solutions and great experiences that enrich people's daily lives and the health of our planet, we want to be a driving force in delivering enjoyable and sustainable living. We go to work every day determined to shape living for the better - for our customers and for the health of our planet.
For that, we employ great people from a wide variety of backgrounds - not just because it's the right thing to do, but also because we believe that diverse perspectives make our business stronger and more innovative. If you share our values, come find your place in our global community.
You will be based in our Fletcher, NC location. The shift will start at 8 : 00am and ends at 5 : 00pm.
Your main tasks :
- Provide customer-facing support to the distribution center.
- Provide support to internal departments on customer-related questions or requests.
- Assist on projects delivering cost savings and efficiencies to the business. Support operations to advocate the scheduling and processing of assigned customer orders.
- Request freight quotes and expedited services from the transportation team. Coordinate with customer-specific carriers for collect customers.
- Create and provide ASNs using customer-specific web portals and software systems
- Arrange carrier pick-up through carrier-specific web portals. Provide tracking and paperwork requests to customers.
- Resolve customer complaints and assigned action items.
- Be a process expert to provide additional support and guidance to production teammates.
- Manage reports for orders that have been processed but not invoiced. Assist with process documentation. Perform other duties, as assigned.
Qualifications :
Preferred Qualifications :
Some college or 2 years of similar work experience. This role will be in a warehouse environment, thus non-climate-controlled warehouse experience is a plus but not mandatory.
Benefits : At Electrolux, we take responsibility for our development in a supportive environment where we embrace our differences and learn from each other. In a truly multicultural setting, we shape living for the better and create remarkable experiences for employees and consumers, all around the globe.
Find out more on : Electrolux LinkedIn
Electrolux Group is a leading global appliance company that has shaped living for the better for more than 100 years. We reinvent taste, care, and wellbeing experiences for millions of people, always striving to be at the forefront of sustainability in society through our solutions and operations. Under our group of leading appliance brands, including Electrolux, AEG, and Frigidaire, we sell household products in around 120 markets every year. In 2023, Electrolux Group had sales of SEK 134 billion and employed 45,000 people around the world. For more information, go to Electrolux Group.
