What are the responsibilities and job description for the Design Specialist position at Electrolux Professional Group?
Join Unified Brands- part of the Electrolux Professional Group - as a Design Specilaist
ESSENTIAL DUTIES AND RESPONSIBILITES:
- Communicate effectively with customers, team members, peers and managers relating to issues, progress, status and solution.
- Participate in cross-functional teams and team projects.
- Own the customer experience throughout the entire lifecycle of the relationship.
- Assist in the design of equipment requirements to meet customer expectations.
- Determine best course of action for customer requests.
- Receive, document, coordinate and complete the following business transactions and requests accurately:
- Drawings and related requests
- Quotes and related requests
- Information requests
- Work within the Unified Brand team to balance responsibilities and share information.
- Coordinate on time delivery of products and services accurately and timely as defined in established policies, procedures, and directives.
- Maintain relationships and favorable contacts with assigned accounts.
- Support Senior Design Specialist as required.
- Perform other duties as assigned by the Design Manager or Director of Customer Support.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- AutoCAD and blueprint reading skills
- Basic math skills
- Proper telephone etiquette and customer service skills
- Must have the ability to multi-task and work with a sense of urgency
- Ability to coordinate with various levels of management within different functional areas
- Experience with MS Office
- Ability to work within a team environment
- Basic knowledge of UL and NSF requirements
- Knowledge of product fabrication process
- Ability to work independently with little supervision
EDUCATION AND EXPERIENCE:
- A high school diploma or GED is required.
- Associates degree in a business or technical field or three years in a technical role supporting a fabrication process preferred
- Previous AutoCAD experience Prefer previous experience in a technical role supporting a fabrication process
REQUIRED COMPETENCES
- Customer Obsessed - you are focused on delivering value to the customers, both internal and external
- Trustworthy – you are accountable and deliver on your commitments. You welcome healthy debates and honest conversations. You are honest - especially about your mistakes and learn from your setbacks. You collaborate and enable others to deliver.
- Bold - You take action to deliver better outcome. You seek diversity and inclusion by actively pursuing diverse perspectives and creating an inclusive environment. You bring new ideas to the table and take risks with confidence, supporting courageous decision-making that inspires progress and growth.
- Sustainable – You consider the growth and development of our people to be as important as preserving our environment and take decisions that reflect our effort to build a better future. You always act ethically.
ABOUT OUR BENEFITS:
- Fair compensation and benefits package in line with the market
- Flexible hybrid workplaces that include remote and in-office roles
- Room to express your potential, develop and strengthen your competences
- Continuous learning opportunities
- Diversified, multi-cultural environment
About the Electrolux Professional Group
The Electrolux Professional Group is one of the leading global providers of food service, beverage, and laundry for professional users. Our innovative products and worldwide service network make our customers’ work-life easier, more profitable – and truly sustainable every day. Our solutions and products are manufactured in 13 plants in eight countries and sold in over 110 countries. In 2023, the Electrolux Professional Group had global sales of SEK 12bn and approximately 4,300 employees. Electrolux Professional’s B-shares are listed at Nasdaq Stockholm. For more information, visit https://www.electroluxprofessionalgroup.com
