What are the responsibilities and job description for the Healthcare Customer Service Advocate position at Electromed, Inc.?
Career Opportunities
At Electromed, we are committed to fostering a culture of growth and development. We believe in empowering our employees to reach their full potential and providing them with the resources and support needed to succeed.
We are currently seeking a highly motivated and results-driven individual to join our team as a Patient Care Liaison Specialist. As a Patient Care Liaison Specialist, you will be responsible for providing exceptional customer service to patients, clinicians, and internal teams.
Your responsibilities will include:
- Reviewing and processing new referrals from patient intake to shipping and insurance approval
- Obtaining necessary documentation and ensuring proper authorizations for treatment coverage
- Communicating professionally and effectively with patients, clinicians, and internal teams
- Developing and maintaining relationships with patients and providers
- Providing education and support to patients on the therapeutic benefits of airway clearance devices
Requirements
To succeed in this role, you must have:
- A high school diploma or GED required; degree preferred
- Extensive customer service experience with phone contact, preferably in a call center environment
- Substantial experience working directly with providers in healthcare or DME settings
- Strong and solid experience working with insurance companies in the capacity of benefits & coverage, and authorizations
- Previous experience in medical device or other healthcare environments required
- Proficiency working with Microsoft Office suite
- Knowledge of medical terminology
- Familiarity of medical documentation
- Knowledge of Protected Patient Info and HIPAA laws
- Proven success working directly with sales teams preferred
- Experience with DME billing preferred
- Experience with Medicare part B coverage
- Experience with national payers
- Knowledgeable of insurance requirements with the ability to determine medical justification to ensure proper reimbursement
- Strong knowledge of medical insurance benefits and authorization processes
- Must live in or in close proximity to Fairhope, AL
- Available to work onsite full-time
