What are the responsibilities and job description for the Technical Service Engineer position at Electronic Coating Technologies?
About You
We’re seeking a result-focused, innovative, customer-centric and well-qualified individual to join our talented team as a Technical Service Engineer. Based out of our New York location, you will provide custom solution to technical issues by working closely with customers, sales, production and quality to develop, refine and troubleshoot new projects and exisiting applications. Also, by providing specs, technical feedback and answers regarding operations and maintenance.
You will :
- Optimize application recommendations and root cause conclusions by providing diligent, timely support to the SBDM, sales partners, and customers by telephone, chat, video presentations, online presentations or onsite customer training / programming.
- Contribute to process development and optimization by developing and validating conformal coating processes for new and existing products, optimizing spray and selective coating / dispensing applications to ensure efficiency and quality, establishing standard work instructions, process parameters, and best practices, and implementing process improvements to enhance yield, throughput, and repeatability.
- Complete technical projects within established timelines by validating project objectives, developing test matrices, data collection, analysis techniques, other testing plans, and reporting formats.
- Determine the viability of project requests by assessing efficiencies, costs, and resource demand – and by proposing alternative approaches and options when necessary.
- Efficiently present information and recommendations by reviewing technical specifications and engineered drawings then interpreting and relaying data to customers and principals in concise, clear, and easy-to-understand formats.
- Enhance ECT sales by assisting the SBDM and sales partners in the design, manufacture, and development of new or revised product offerings. Also, by adapting current and new products to meet customer needs.
- Build product awareness and product use capabilities by providing in-house technical guidance to production and sales personnel, channel partners, internal stakeholders, and external customers.
- Provide outstanding customer advocacy and technical support by developing and maintaining technical knowledge in equipment operation, new test methods test methodologies, implement process improvements to enhance yield, throughput, and repeatability and delivering extraordinary standards of customer service.
Requirements
You should have :
Please note : This position requires compliance with export control laws, including the International Traffic in Arms Regulations (ITAR). As a result, candidates must be a ' person' as defined by federal regulations ( citizen, lawful permanent resident, or other protected status). Proof of person status will be required prior to employment.
Salary Range :
70,000 - $80,000 per year.
Benefits
ECT offers its employees :
Salary : $70,000 - $80,000
