Customer Service Sales Representative

Job Description

Job Title: Customer Service Representative

Reports To: Branch Manager

Position Description: This job is an inside sales position requiring strong communication skills; verbal and written, computer competency as to data entry and operating system utilization and the ability to perform all tasks associated with the order fulfillment process. Maintain existing business.

Primary Accountabilities:

• Promptly respond to customer requests for price quotes, inventory availability and product features/benefits and technical/installation information.
• Work diligently to achieve the Branch/Region sales and profitability objectives; including accounts receivable control and
  
  

inventory management.

• Maintain a neat, orderly and professional personal appearance as well as that of the Branch; working space, showroom and other designated areas of the facility.
• Attend vendor sponsored and company training sessions to achieve a solid and continually improving level of product, application, installation and general industry
  
  

Duties and Tasks:

• Answer telephone calls, e-mails and fax requests in a prompt, polite and consistently professional manner.
• Utilize the computer operating system to provide pricing and inventory availability information to the customer.
• Promptly enter quotes into the system and consistently follow up with the customer to turn these into sale orders/invoices; including the processing of payment method.
• Review quotes in the system on a daily basis. Delete any quotes for which the customer no longer needs. Save and rename any quote that may be needed later on for a specific customer price reference.
• Provide the necessary order processing support for picking, packing and shipping the order according to the customer’s requirements.
• When necessary, schedule and coordinate the shipping of orders via UPS, truck, FEDEX or other appropriate means.
• Follow up with customers on delinquent/past due invoices providing any information necessary to secure prompt payment.
• Provide customers with requested product/technical information based upon personal knowledge or additional support from other EED personnel or vendor technical groups.
• Clean and maintain the office, showroom, warehouse, restrooms and any other designated areas on a daily basis.
• Review system data base/information to satisfy daily and weekly reporting requests from management; calls, quotes, sales, administration requirements, etc.
• Provide back-up support to all positions and processes within the order fulfillment process; including the warehouse product picking, packing and shipping and delivery and receiving functions.
• Promptly process all product returns (RMA’s) in accordance with company and vendor policies.
• Periodically conduct product/inventory cycle counts and report results to Branch Manager, Logistics Manager and Operations Manager as requested.
• Participate in various company vendor and industry associated events; trade shows, exhibits, customer group functions, etc.
• Attend company and vendor sponsored training programs on a regular basis.
• Conduct oneself in accordance with the policies and procedures as designated in the Company Employee Handbook
  
  

Performance Standards:

• Company, Region and Branch monthly, quarterly and annual sales and gross profit objectives
• Inventory turns
• Branch operating expenses
• Order fulfillment
• Customer satisfaction
  
  

Additional Daily Duties Required For Branch Operations.

Additional Benefit:

We are adding an additional annual bonus based upon Company, Branch and individual performance for fiscal year 2025 (3/1/25 through 2/28/26).

Company Description

Electronic Entry Distributors (EED) is one of the oldest and most trusted names in the wholesale distribution of access control products; including gate automation, telephone entry systems, perimeter security devices and most importantly, excellence in customer service. Originally founded in 1972, EED has Branches in seven strategically positioned locations supplying installing dealers in all 50 states, Canada and the Caribbean. Additionally, we have a team of seven Regional Sales Managers assigned to assist our customers in the design, specification, sales and installations of these products.

Electronic Entry Distributors (EED) is one of the oldest and most trusted names in the wholesale distribution of access control products; including gate automation, telephone entry systems, perimeter security devices and most importantly, excellence in customer service. Originally founded in 1972, EED has Branches in seven strategically positioned locations supplying installing dealers in all 50 states, Canada and the Caribbean. Additionally, we have a team of seven Regional Sales Managers assigned to assist our customers in the design, specification, sales and installations of these products.