What are the responsibilities and job description for the Programming Technician position at Electronic Maintenance & Communications, Inc.?
EMCI Wireless is a leading provider of advanced communication and security solutions across Florida. Our business specializes in delivering state-of-the-art systems to public safety, commercial, industrial, and local government markets. We are committed to keeping our clients secure and connected in the moments that matter most.
Description
Job Overview
We are seeking a highly organized, detail-oriented, dynamic, and technologically savvy Programming Technician to join our team. This individual will program, configure, and train customers on advanced technology systems, ensuring seamless integration and customer satisfaction. The ideal candidate will have strong software proficiency and a passion for learning and applying new technologies.
Location: Fort Myers, Florida
Employment Type: Full-Time, Monday through Friday 8:00 am to 5:00 pm
Compensation: $22-24/hr., paid biweekly
This job might be for you if:
- You are motivated and driven.
- You enjoy problem-solving and overcoming challenges.
- You have a strong attention to detail and take pride in delivering high-quality work.
- You are excited by advancements in technology and are eager to apply them in your work.
- You are adaptable and can handle multiple tasks and priorities simultaneously.
- You enjoy client-facing roles and engagement.
Key Responsibilities
- Technology Configuration: Program and configure advanced devices such as two-way radios, license plate recognition systems, and fixed video cameras.
- Software Mastery: Utilize and train customers on platforms such as CommandCentral Aware and Orchestrate, ensuring they are proficient in managing integrated solutions.
- Customer Engagement: Prepare and deliver presentations to customers to explain technical solutions, project progress, and service options.
- Customer Training: Conduct hands-on and remote virtual training sessions, simplifying complex solutions and concepts for end-users.
- Technical Support: Troubleshoot and resolve software and system-related issues, providing excellent customer service.
- Collaboration: Work with project managers, technicians, and sales teams to ensure successful project implementation.
- Documentation: Maintain accurate service records and training documentation for internal and client use.
- Continuous Learning: Stay updated with emerging technologies to provide innovative solutions and support to our clients.
- Customer Satisfaction: Ensure that all projects meet or exceed customer expectations, delivering exceptional service and fostering long-term client relationships.
Minimum Qualifications
Applicants must meet the minimum qualifications, but training will be provided to develop the preferred qualifications.
- Drug Screening: Must pass a pre-employment drug screening.
- Background Check: Must pass a pre-employment background check with no criminal convictions.
- Age & Work Eligibility: Must be 18 years of age or older and legally eligible to work in the United States.
- Driver’s License: Possess a valid driver’s license with a clean driving record.
- Education: High school diploma or equivalent required.
- Language Proficiency: Ability to read, write, and speak English proficiently.
- Initiative: Must be a self-starter with the ability to work autonomously.
- Professional Appearance: Must maintain a clean and professional appearance.
- Customer Focused: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Problem Solver: Ability to troubleshoot and resolve technical issues independently.
- Travel: Willingness to travel to customer sites across Florida as needed.
- Customer Service: Demonstrated experience in providing exceptional customer service, with a strong ability to manage client relationships and resolve issues effectively.
- Organizational Skills: Exceptional organizational skills, with the ability to manage multiple projects and priorities simultaneously.
- Computer Proficiency: Must be familiar with navigating and using software programs on a computer, including installation, configuration, and troubleshooting.
Preferred Qualifications
- Experience: Background in configuring or working with advanced technology solutions.
- Technical Knowledge: Understanding of two-way land mobile radio systems, including installation and configuration processes.
- Certifications: Relevant industry certifications, such as CompTIA A , Network , or similar credentials.
- Google Suite: Expertise with the Google application suite, including Gmail, Google Calendar, Google Drive, and other related tools.
Benefits and Compensation
- Competitive hourly wage, based on experience and qualifications, paid biweekly
- Paid time off and holidays
- Health, Dental, & Vision insurance offerings
- AFLAC supplemental insurance offerings
- Simple IRA Retirement Package with company match
- Company-paid Long-term Disability
- Company-paid Life Insurance
Tools, Equipment, and Vehicle Provision
At EMCI Wireless, we equip our technicians with the necessary tools and resources to perform their duties effectively. The company will provide the required power tools and specialty equipment necessary for the installation, maintenance, and service tasks. These tools are maintained by the company, ensuring that you always have reliable and well-functioning equipment at your disposal. It is the employee’s responsibility to supply and maintain their own basic hand tools.
In addition, a company vehicle will be provided for work-related travel. This vehicle is available for your use during the workday and must be picked up and returned to the office daily. The company vehicle will be equipped with the tools and equipment you need to perform your job efficiently, allowing you to focus on delivering excellent service to our clients.
Equal Opportunity Employer
EMCI Wireless provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
We are committed to creating an inclusive and diverse workplace.
ADA
If you require reasonable accommodation in completing this application, interviewing or otherwise participating in the employee selection process, please direct your inquiries to human resources; lbaez@emciwireless.com
Salary
$22 - $24 per hour
Salary : $22 - $24
