What are the responsibilities and job description for the Customer Service & Support Specialist position at ELECTRONIC MERCHANT SYSTEMS LLC?
Job Details
Level: Entry
Job Location: Corporate Office - Cleveland, OH
Position Type: Full-Time/Part-Time
Education Level: High School Diploma
Salary Range: Undisclosed
Travel Percentage: No Travel
Job Shift: Day
Job Category: Customer Service
Description
Required Duties and Responsibilities:
- Respond to incoming phone calls, emails and chat from EMS merchants
- Provide your customer with an exceptional experience and drive client satisfaction
- Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
- Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts
Qualifications:
- Passion for high levels of Customer Service
- Desire to be a punctual team player
- Attention to Detail
- Basic aptitude for troubleshooting hardware, software and communication issues
- Ability to navigate a computerized data entry system (training is provided)
Job Benefits:
- On the Job training program
- Business casual dress code
- Excellent location in Tower City
- Medical, Dental and Vision insurance available after 90 days of employment
- 401K program available after 180 days of employment
