Business Analyst & Product Owner

About Us

Electronic Merchant Systems (EMS) is revolutionizing payment processing solutions. For over 30 years, we've empowered businesses through innovative payment technologies. Join us in shaping the future of merchant services.

Role Impact

As our Business Analyst & Product Owner, you'll drive the evolution of EMS's payment solutions, combining strategic product leadership with deep analytical expertise to enhance merchant experiences and streamline payment operations.

Core Responsibilities

Drive Product Success

• Lead product strategy and roadmap for payment processing solutions
• Own the product backlog and feature prioritization
• Transform merchant feedback into powerful solutions
• Guide development teams through successful product delivery
• Track and optimize key performance metrics

Shape Business Solutions

• Architect payment processing workflows that scale
• Deliver detailed requirements for complex payment systems
• Analyze market trends and competitive landscape
• Optimize merchant onboarding and payment experiences
• Ensure compliance with payment industry standards

What You Bring

• 5 years in product management or business analysis
• Deep understanding of payment processing and merchant services
• Strong background in PCI compliance and payment security
• Proven track record of launching successful financial products
• Outstanding analytical and communication abilities

Technical Foundation

• Payment gateway and merchant portal expertise
• SQL and data analysis capabilities
• Requirements management and process modeling skills
• Understanding of API integrations and web services

What EMS Offers

• Competitive compensation package
• Professional growth in fintech
• Opportunity to shape industry-leading products
• Collaborative, innovation-focused environment

Location: Cleveland, Ohio (Headquarters) with flexible work arrangements

• Ready to transform payment processing? Join EMS and make your mark in fintech.