What are the responsibilities and job description for the Helpdesk Support Specialist (Part Time) position at Electronic Systems Inc?
Overview
About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.
Our client is seeking a Helpdesk Specialist to assist on site users in a first-come, first-serve support basis with connecting phones, laptops and other peripherals to wifi and assist in other primary IT set up signature-line items.
The proposed schedule will be Monday thru Weds each week from 8:00am-5:00pm.
Responsibilities
Responsibilities:
- Identifies, researches and resolves routine technical problems of low complexity. Provides support to end users for basic computer, application, system, device, access and hardware issues.
- Document, track, and monitor problems using applicable systems and tools. Respond to telephone, email and on line requests for technical support.
- Ccoordinate with other teams or departments to resolve user problems.
- Perform password re-sets for users.
Qualifications
Qualifications:
- Associate's degree or equivalent (information technology focused). T
- Moderate understanding of general aspects of the job.
- 1 year of related work experience.
