What are the responsibilities and job description for the Collections Representative position at Electronic Waveform Lab INC?
Description
The Company
H-Wave is the very best in drug-free pain relief and rehabilitation! Our team puts patient outcomes above all else, we treat customers and co-workers like family, and we’re passionate and “all-in” for what we get to do every day.
For over 40 years the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We provide physicians in the worker's compensation, auto insurance, and personal injury markets with a more effective drug-free alternative; which helps their patients live a better life, and improves the efficiency and success of physician offices with more satisfied patients.
Job Purpose
H-Wave is seeking a Collections Representative who has a background in medical collections, more specifically working with DME and workers compensation claims. The ideal candidate has experience with data processing, money management, and/or maintaining payor relations. This candidate is proactive, thinks ahead, is driven, reacts quickly, and has a demonstrated history of persistence in influencing others.
A day in the life of an H-Wave Collections Representative consists of calling adjusters, attorneys, and lien reps to negotiate the settlement of liens and outstanding balances, all while maintaining and building professional relationships.
Duties and Responsibilities
- Work with Payors, (insurance adjusters, nurse case managers and attorneys) and develop/cultivate strong relationships with all customers.
- Educate payors on the H-Wave Unit.
- Receive incoming mail, review and determine if an action or response is required to be made in a timely fashion.
- Review explanation of reviews/benefits and bill codes to ensure proper codes for payment.
- Regularly follow up on settlements and confirm payments are received.
- Review client accounts to ensure billing is accurate.
- Review accounts and identify trends with specific insurance carriers, states, and employers.
- Continuously reviews through client accounts and resubmit bills.
- Delivers excellent customer service and meets the needs of all our customers while executing high volumes calls.
- Effectively build rapport and have thorough knowledge of the clients claim to effectively negotiate balances.
- Follow up on payments to ensure they are received.
Requirements
Qualifications
- 1-year medical collections, preferred
- Effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Delivers Excellent customer service and meets the needs of all our customers -this is shown through call recording reviewed by manager/supervisor
- Basic knowledge of Microsoft Office Suite Products: Email exchange, excel, PowerPoint, SharePoint
Physical Requirements
This is a position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position. Reasonable accommodation will be provided to assist or enable qualified individuals with disabilities to perform the essential functions of the position, upon request.
Salary : $21 - $24
