Director of Customer Success

About ElectroTempo

ElectroTempo is building the future of zero-emissions transportation. We connect transportation & energy networks to power vehicle electrification. The ElectroTempo platform analyzes complex energy & transportation data to identify optimal infrastructure & fleet strategy. Our team brings leading expertise in transportation, energy, computer science, policy, and regulation to deliver scalable software solutions to accelerate transportation electrification.   We are working to create the e-mobility ecosystem to accelerate EV deployment for a clean, just and prosperous future.

We are a well-funded startup backed by Buoyant Ventures, Schematic Ventures and the U.S. Department of Energy (DOE) Vehicle Technologies Office. This is a unique opportunity to help shape the transition to an electric future!   We strive to be the analytics backbone of strategic planning & impact accounting for EV investment.  Come work with us!

Director of Customer Success Job Description

The Director of Customer Success works closely with our enterprise customers and internal product development staff to ensure that we deliver to client expectations and enable them to align strategic investments in EV infrastructure intelligently. They will be the strategic partner to our customers by building cross-organizational relationships, addressing technical issues, and interfacing with business analysts as well as executives.  Leading with data and strategic interpretation of that data, they will grow accounts, manage renewals and ensure that ElectroTempo’s value is understood as a business imperative by a wide range of internal stakeholders.

Job Responsibilities

• Expand existing customer accounts and grow revenue by strategically identifying upsell opportunities, often in conjunction with managing renewal opportunities       
• Educate and train clients on ElectroTempo’s value proposition and products
• Strengthen client relationships through mutual trust and respect      
• Work proactively with clients to identify use-cases and key requirements
• Collaborate with different internal departments, including the product development team      to meet the needs of clients
• Develop and maintain customer profiles based on data and facts they collect through collaboration with them
• Maintain database of all client records and assist ElectroTempo management in setting up new client accounts, including contracting and invoicing processes
• Assist in the development of new ElectroTempo products by providing business requirements input, and oversee customer deployment of existing products
• Resolve customer concerns and improve internal business processes to minimize future customer issues
• Track new industry trends and ElectroTempo’s product alignment with state-of-the-art software and our competitor’s service offerings
• Focus on improving the overall client experience

Our ideal Director of Customer Success will have:          

• A bachelor’s degree in a related field. MA or MBA preferred
• 5-8 years of relevant experience in transportation, commercial real estate or energy fields 
• Demonstrated verbal and written communication skills, specifically in creating presentations and delivering them to clients
• Experience in inside sales, including expansion of existing customer accounts and building network of client referrals
• Experience in managing a customer-facing role, preferably in the software industry
• The ability to work with large quantities of data, including creating and managing data sets, and developing analytics around key metrics 
• Effective listening skills, with the ability to develop business requirements from conversations with customers and ElectroTempo team members
• A collaborative mindset, and the ability to work with internal and external stakeholders            
• An understanding of industry trends and key customer profile behaviors          
• A desire to join a rapidly growing, VC backed company about to take off - and with that grit, tenacity, a sense of humor and the ability to work hard, have fun and pivot with ease

Benefits and Compensation:

This position is a full-time position that includes full benefits, four weeks paid vacation, equity, and a competitive base salary. Preference to work in the office in Arlington, VA 4-5 days per week.

To Apply:

Please submit a resume with a cover letter outlining your interest in the role and the organization to patrick.finch@electrotempo.com.