What are the responsibilities and job description for the Technical Support Specialist position at Elegant Enterprise-Wide Solutions, Inc.?
End User Technical Support Analyst
The scope of the proposed services will include the following:
• Responsible for computer equipment handling and transport. Requires familiarity with driving a mid-sized box truck, cargo vans, and navigating loading docks.
• Responsible for decommissioning and sanitization of end user’s devices at the end of term.
• Responsible for basic field support including desktop reimaging and deployment of new end user devices with Windows 10 operating systems.
• Responsible for basic field support hardware and software device support including troubleshooting, hardware replacement, applying prebuilt image packages.
• Customer Service Skills
• Troubleshooting skills with basic hardware and software components
• Selected Contract must complete Driver Safety Trainer Required
• Must be able to obtain driver authorization
