What are the responsibilities and job description for the Field Service Engineer position at Elekta AB (publ).?
Massachusetts (remote), United States of America
We don’t just build technology. We build hope.
We are looking for a Senior Field Service Engineer to join our team!
Preferred location : This is a remote position which requires the selected candidate to reside / relocate in the surrounding area where the position is located (Boston, MA) .
The US base salary range for this position is $75,000-$110,000.
NOTE : It is understood that no single candidate will have equal expertise in all the areas of responsibility below. Successful candidates will possess a compelling combination of many of them and the self-awareness and wisdom to leverage existing and / or new resources in the area(s) where they lack personal mastery.]
What you’ll do at Elekta :
Elekta produces state-of-the-art high tech medical equipment including medical Linear Accelerators for the treatment of cancer and the Gamma Knife, the Gold Standard for the treatment of neurological disorders using ionizing radiation, and Treatment Planning Systems.
These technologies encompass many aspects of engineering, from high-power RF systems, electronics, mechanical systems, vacuum systems, control systems, software and networking environments.
The Senior Field Service Engineer must be customer-focused and able to perform all mechanical and electronic repairs required in a timely fashion while meeting all required administrative requirements. This position warrants the highest level of professional representation between the customer and the company in all aspects of customer relations. It also warrants the undivided support of projects, programs, and policies established by the company.
Responsibilities :
- Independently perform complex troubleshooting and repairs on the designated modality with a 100% success rate of diagnosing the problem while working within the escalation procedure.
- Perform installations, calibrations, and preventative maintenance on their designated modality and two secondary modalities.
- Able to mentor Field Service Engineers in primary and secondary modalities.
- Able to train and sign off specific tasks for unqualified engineers.
- Assist in local project management.
- Work safely in confined areas, including high current / high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand / arm ‘traps.’ Depth perception is critical.
- Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation.
- Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams.
- Assist Dealers / End Users by troubleshooting equipment via the telephone.
- Identify / evaluate products and bring up to current manufacturing specifications.
- Prepare repair estimates and statements. Complete all paperwork associated with product logs and shipment.
- Instruct customers and staff in proper use of the equipment.
- Assist Sales / Customer Service with technical advice.
- Perform training seminars at home location and in the field when required.
- Stay current on all new products.
- Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paperwork as assigned.
- Able to complete all Technician Responsibilities with 100% accuracy.
- Ability to work outside their designated or secondary modality to solve technical problems.
- Parts inventory management (Part sales where applicable).
- Provide product feedback to home office.
- Maintain all company-leased equipment, including company automobile, parts, and tools.
- Perform other related duties as assigned or requested.
- Incorporates Elekta Values into all department functions and responsibilities.
- Adhere to all Elekta directives, policies and procedures.
Qualifications :
What we offer :
How to proceed?
We are looking forward to receiving your resumé. Please attach your resumé in the application form and we will contact you!
If you have any questions, you are welcome to contact Lisa Zhang, Talent Acquisition Partner on LinkedIn.
EEO Statement :
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
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Salary : $75,000 - $110,000
