What are the responsibilities and job description for the Registry Support Specialist 1 position at Elekta?
Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers - healthcare professionals who use our products to help patients and their communities.
We currently have the following opportunity available - please contact us for more details!
We don't just build technology. We build hope for everyone dealing with cancer.
The Registry Support Specialist I is responsible for the application support of Elekta registry software, third-party products associated with registry software, and support of the clients who benefit from their use. This position is responsible for inquiry handling (via phone / internet / fax / email), registry database maintenance activities, and upgrade support.
Responsibilities :
- Provide First-Level Support : Answer incoming customer calls and emails, offering basic troubleshooting and guidance.
- Document Interactions : Accurately document all customer interactions according to Elekta Registry Support policies and procedures.
- Identify Support Needs : Assess customer inquiries to determine if advanced support is required.
- Project Involvement : Participate in cross-functional projects to improve processes and efficiency.
- Issue Resolution : Troubleshoot a defined set of common issues.
- Team Membership : Actively contribute as a member of the registry support team.
- On-Call Support : Provide after-hours support to registry customers as scheduled.
- Credential Maintenance : Maintain required certifications from the National Cancer Registrars Association.
- Travel : Must be able to travel up to 10% of the time.
What you bring
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements
listed below are representative of the knowledge, skill and / or ability required. Employees must be able to read, speak, write
and comprehend the English language.
What you'll get
In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. In addition to this, Elekta offers a range of benefits.
What we offer :
How to proceed?
We are looking forward to hearing from you! Apply by submitting your application and résumé in English, via the "Apply" button. Please note that we do not accept applications by e-mail.
We are an equal opportunity employer .
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other protected characteristic.
The US base salary range for this position is $60,000 - $85,000.
Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.
We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.
Salary : $60,000 - $85,000
