What are the responsibilities and job description for the Field Technician position at ElektraFi Inc?
Field Technician 1 (Service Sentinel)Job Summary
This position offers an exciting opportunity to join a growing company and make a real impact on customer satisfaction. As a Field Technician 1 (Service Sentinel), you will install and service internet and related services throughout Grand County, Colorado, with occasional trips to Steamboat Springs.
The successful candidate will enjoy working outdoors in all seasons and be able to complete multiple appointments per day. Work schedules are generally Monday to Friday, but flexibility is required as schedules may vary depending on the season. Occasional weekend assignments and overtime are possible. Extensive training will be provided, and there are opportunities for growth within the company. This is a full-time position with a starting pay of $19-23 per hour, depending on experience.
Job Requirements
- Must have legal status to work in the United States.
- Must have a clean and valid driver’s license.
- Ability to work in various weather conditions.
- Ability to work safely from ladders and towers.
Duties and Responsibilities
- Perform solo installations and basic maintenance tasks.
- Troubleshoot common technical issues on-site.
- Interact with customers professionally and report job outcomes accurately.
- Learn upselling techniques and churn reduction strategies.
Skills Required
- Basic technical skills in installations and troubleshooting.
- Customer service and communication skills for positive interactions.
- Problem-solving aptitude to handle on-site challenges.
- Ability to work independently.
- Familiarity with Grand County is a plus.
Performance Expectations
We’re seeking candidates who strive to be “A Players”—those who are always on the hunt for ways to improve customer satisfaction, excel in installations, upsell effectively, and report accurately.
Cross-Training & Growth
At ElektraFi, we foster a culture of continuous learning and accountability. Every team member is expected to cross-train across departments and functions to understand what it takes to be successful. We seek individuals who are hungry for growth and eager to help out wherever possible. This is not a clock-in, collect-a-paycheck, clock-out job.
Job Type: Full-time
Pay: $19.00 - $26.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Compensation Package:
- Bonus opportunities
- Hourly pay
- Overtime pay
Schedule:
- Evenings as needed
- Monday to Friday
- Nights as needed
- Weekends as needed
- Year round work
Work Location: In person
Salary : $19 - $23