Associate, Licensing

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for an Associate, Licensing to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!

Are You:

• High attention to detail with the ability to work in a fast-paced environment?

• Customer service minded with the ability to prioritize multiple tasks?

As the Licensing & Title Associate, you will be the primary owner for transactions related to Element to handle title & registration completion for units based on states. The role is dedicated to assist all drivers with maintaining legality of plates on an ongoing basis while vehicle is being title & registered.

A Day in the Life

• Establish and manage relationships with internal/external clients and with independent external agencies (tag agents, dealers) to facilitate title and/or registration vehicle transaction processing

• Identify requests requiring specialized knowledge or escalation; leverages subject matter experts to quickly and efficiently resolve inquiries. Provide escalation assistance for FPS Partners and act as a secondary contact for customers

• Become a subject matter expert in assigned states for all titling & registration functions.

• Effectively manage state portfolio for all type of units required; provides analysis, and recommendations in support of titling process. Ability to acquire/retain information related to different state requirements

• Follow-up to ensure transactions are completed accurately and timely.

• Resolve issues that arise through the Sales Force tasking tool or email accurately based on urgency and priority.

• Partners with other Operations and Client Business units to ensure the proper guidance, education or updates for the title & registration of units during the title & registration process.

• Assist other team members as needed with their assigned work to ensure departmental goals and objectives are achieved this is done by monitoring title quest queue based on assigned region and leveraging capacity where needed to assist in team goal

• Provides support, where applicable, to the FPS Partner around client initiatives, challenges and objectives.

• Facilitate the maintenance of a title through the life of the vehicle which may include: processing, buy lease backs, ownership transfers, title corrections, duplicate titles, lease assumption, corporate name changes, and transaction follow up. Follow Title Management Processing procedures when processing each type of transaction. This may also include title management projects where multiple units for one client are in need of processing and collaboration of employee and project team will be necessary to accomplish goals.

Requirements

• High School Diploma, 2- or 4-year degree preferred

• Or 2-3 years professional experience in office environment

• 1-3 years' experience in a customer service professional role

• Must have strong written and verbal communication skills

• Strong customer service/ client service skills

• In-office document processing experience

• Title experience preferred

• MS Office - proficient in the following

  • Excel - ability to add data to cells, use functions, pivots, sort data

  • Word - ability to create documents

*Internally, this role is known as Licensing Associate, Title & Registration *

The hiring base salary range for this position is $46,800 to $64,400 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.

What's in it for You
* A culture of innovation, empowerment, decision-making, and accountability
* Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
* Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.

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