What are the responsibilities and job description for the Client Success Implementation Manager position at Element Fleet Management?
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Client Success Implementation Manager to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You:
- Drawn to telematics and enjoy interacting with multiple stakeholders.
- A self-starter, who can independently operate with provided goals & direction
As the Client Success Implementation Manager, you will work with the New Business Implementation (NBI) team, the Commercial team and vendors to onboard a new Telematics client on the program. This role influences clients’ adoption and overall rollout of program which can impact retention and onboarding timelines. They are a Telematics Subject Matter Expert within the Telematics team sharing knowledge and best practices to elevate the team’s telematics expertise.
A Day in the Life
- Facilitate client implementation for new telematics clients including platform setup, logistics planning and client training in partnership with the Client Success team. Ensure that appropriate resources from telematics vendor(s) are engaged.
- Manage timeline closely and ensure billing occurs at the earliest point in relationship. Determine plan for installation and be the point person working with providers to provide updates to clients.
- Lead and execute a client training strategy on how to use technology supporting both existing client education needs and new clients onboarding; develop tools to support training execution
- Support in partnership with the Director, and Manager within the Telematics team, broad telematics expertise sharing and training deployment for internal teams on new and existing product offerings; elevate issues to providers or internal teams when they arise during implementations
Requirements
- Bachelor’s Degree in Education, Business and / or related field preferred but not required
- 8 years relevant experience, including telematics experience, technology learning and development and/or client onboarding
- 3 years project management experience
- Proven track record in managing client accounts and/or onboarding clients to new programs
- Technology product experience
- Training and facilitation experience
- Proven track record in managing client accounts and/or onboarding clients to new programs
- Strong presentation, communication and writing skills
- Customer focused, high energy, self-starter
- Strong interpersonal skills, with ability to work independently and as a team player
- Proficient use of Microsoft Office Suite - Word, Excel, Outlook, and PowerPoint.
The hiring base salary range for this position is $75,500 - $103,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.
What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to
talentacquisition@elementcorp.com
or call (800) 665-9744.
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Salary : $75,500 - $103,800
