What are the responsibilities and job description for the Deskside Support Specialist position at Element Fleet Management?
Get started on an exciting career at Element!
Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.
What We Need
We are looking for a Deskside Support Specialist to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.
At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference!
Are You :
- A strong problem solver who is organized and use industry best practices & procedures?
- Able to clearly communicate technical concepts to technical and non-technical people within a fast-paced environment?
As the Deskside Support Specialist , you will be responsible for providing tier 2 technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, configuring and maintaining end user technology (laptops, mobile devices), and ensuring that all IT-related problems are resolved efficiently and effectively. The Deskside Support Specialist will work closely with other members of the IT department to support all business and IT users and will perform job duties with minimal supervision.
The Deskside Support Specialist will work with the Manager of End User Services to drive the technical direction of the End User Experience. Also, as a member of the Deskside Support team, they will work to help keep the team resolving issues within the agreed upon service levels and to continue to root cause and prevent tickets from happening.
A Day in the Life
Requirements
The hiring base salary range for this position is $60,400 to $83,100 annually. Actual compensation within this range will be dependent upon the individual's knowledge, skills, experience, equity with other team members, and alignment with market data.
What's in it for You
Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal / Native American status, protected veterans' status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to talentacquisition@elementcorp.com or call (800) 665-9744.
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Salary : $60,400 - $83,100
