What are the responsibilities and job description for the Front Desk Manager position at Element Hotel?
We are looking for a professional and customer service-oriented Hotel Front Desk Manager to oversee all receptionist and concierge duties at our hotel.
Responsibilities include welcoming guests, managing reservations and providing information about rooms, rates and amenities.
You should also be able to handle guest complaints and ensure visitor satisfaction.
Our ideal candidate has a knack for customer service and should be able to manage multiple tasks simultaneously.
Prior experience in hospitality is greatly desired.
Responsibilities
Manage the reception team, organize work schedules and ensure all shifts are covered
Ensure a warm, welcoming environment for guests upon arrival
Handle hotel room bookings and reservations
Provide guests with information about the hotel, available rooms, rates and amenities
Address and escalate customer complaints in a timely and professional manner
Ensure front desk operations run smoothly and efficiently
Coordinate with housekeeping and maintenance departments to ensure room readiness and guest satisfaction
Ensure compliance with health and safety regulations
Monitor and adjust room rates according to occupancy
Maintain a thorough knowledge of the hotel, its services and facilities