Technical Support Analyst

Power Up Your Career in Automation! Join Our Support Team and Keep Industrial Systems Running Smoothly!

As a Technical Support Analyst you will Provide first-level support to clients in the U.S. Accept and log all support calls, providing first-level research and resolution, and may refer to second-level support when higher skills are required to resolve the issue.

About Element Logic Americas Element Logic Americas is a leading technology company focused on warehouse automation solutions that help customers optimize their operations and gain a competitive edge. Established in 1985, our company’s headquarters is in Norway, with operations spanning Europe, the Americas, and Asia. As the world’s first and largest AutoStore® partner, we offer robotic solutions, software, and consulting services. Our company achieved $500M in total revenue in 2023.
We are proud of our achievements and dedication to being recognized as a 'Great Place to Work' certified organization in 2023 and 2024. By joining our team, you're not just starting a job; you're becoming part of a community that values individual passions, the courage to push boundaries, and the power of authentic relationships. Together, we don't just work, we craft, innovate, and inspire.

What does Element Logic offer?

• Innovative and creative workplace in a growing business.
• Family-first culture with a key focus on mental wellness.
• Flexibility through a hybrid work approach for all roles that can be performed remotely.
• Career development plans.
• Market competitive wages, benefits including medical, dental and vision insurance, 401k, and HSE accounts.

Responsibilities:

Responsibilities include, but are not limited to:

• Visits to the field during first months.
• Spend time with the Customer Support Manager, to know the types of calls without answering the phone
• Calls at the beginning.
• Check parameters, spot problems between site backups or database backups.
• Must have excellent written and verbal communication skills are a must.
• Highly efficient in reading and understanding specifications.
• Excellent time-management skills to meet promised schedules and attention to detail are a must.
• Strong work ethic and flexibility to work outside of normal business hours, as necessary.
• Capable of working on multi-faceted engineering design projects of any magnitude while requiring minimum
• supervision.
• Team player and able to get along with co-workers
• Read and understand shop/mechanical drawings.

After training completion:

• Respond to customer support inquiries & update the ticket tracking system
• Support by Telephone or out-of-town on-site support of software installation, and configuration, as well as
• network and application software support.
• Follow-up internally & externally

• Desired Skills and Experience:
• Years of relevant experience: 0 - 2 years in related industry or field.
• Education preferred not required: 2-Year Degree Computer Science, Mechanical, Mechatronic, Electrical
• Must be able to work in a high-pressure environment
• Willingness to travel for up to 70% for first 2 years
• Willingness to work evening hours
• Troubleshooting techniques and procedures using Windows OS, Windows Terminal services, PC desktop knowledge, networks, and PC (Windows domain) architecture
• Experience with MS SQL Server is desirable
• Some “hands-on” knowledge of electrical/electronic circuits, computer I/O modules and process concepts is highly desired
• Willing to work work weekends, evenings, or nights (on-call basis)

Who are we looking for?

We're looking for a problem-solver with strong communication skills to support customers in industrial automation. You'll answer calls, troubleshoot system issues, check backups, and ensure smooth operations. Must be detail-oriented, a team player, and flexible to work beyond standard hours when needed. If you’re ready to make an impact, apply today!

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer
• Spend Time Making Repetitive Motions

Location: USA Remote

Start Date: To be agreed upon

Form of Contract: Permanent employment

For further questions about the position or process, please contact Wendy Davila via email: wendy.davila@elementlogic.us

Be yourself, in your element.

At Element Logic, our people are our greatest resource. We believe individuals should be in their element, and we recognize, celebrate, and nurture the strength of diversity. We offer equal opportunities and welcome applicants regardless of age, race, ethnicity, gender identity and expression, sexual orientation, language, national origin, mental and physical abilities, religious and political affiliations, stage of life, or family circumstances. We strive for a work environment where everyone flourishes with their unique abilities, perspectives, and life experiences.

More about us

Since 1985, Element Logic® has been optimizing warehouse performance.?We are the world’s first and largest AutoStore® partner. In 2022 Element Logic acquired SDI, making us one of the largest system integrators in the world. Our industry is experiencing continued double digital growth towards 2025. Growth is driven by strong underlying fundamentals as performance requirements and cost increasingly put manual operations under pressure, while demand for e-commerce continues to increase exponentially.

Element Logic continues to grow, and we therefore need more skilled and committed people on our journey. If you want to work in a company with high competence, with the vision to make our customers' warehouses the most efficient in the world, this is the place to be! The company operates in an industry driven by the e-commerce trends and the ever-increasing need for automation and is extremely well positioned for the future.