What are the responsibilities and job description for the Technical Inside Sales Associate position at Element Materials Technology?
Technical Inside Sales Associate Role
In this role, you will be an inside seller responsible for establishing and maintaining strong relationships with a defined group of Element clients and prospects. You will expand business with dormant and existing accounts, provide increased touch points for accounts, and assure customer satisfaction through all stages of the sales process.
You will interact with the broader Element Sales Team, General Manager, and lab/technical personnel. The ideal candidate will be action-oriented, customer-focused, and have an entrepreneurial drive.
Key Responsibilities
- Establish and maintain professional relationships with key decision-makers and influencers within assigned accounts
- Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
- Qualify opportunities with assistance of inbound team/specialists
- Manage relationships and utilize technical support to assist in sales
- Follow up on quotations for the assigned customer base in a timely manner
- Actively use CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added, and accurate call/visit logs are entered
- Participate in regular pipeline reviews, ensuring all CRM records are up-to-date and critical success factors are identified for key opportunities
- Achieve sales goals by converting and penetrating accounts
- Build and maintain a working knowledge of Element's service offerings; participate in training/coaching opportunities
- Evaluate compliance with all Element policies, including terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
- Evaluate adherence to all applicable laws pertaining to safety, environment, and corporate governance
Skill Requirements
- Approximately 3 years of Business Development, Sales, or Account Management experience
- Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
- Ability to write routine reports and correspondence and speak effectively before groups of customers or employees
- Ability to calculate figures and amounts such as discounts, interest, commissions, and proportions and apply concepts of basic algebra and geometry
- Ability to solve practical customer problems and interpret a variety of instructions, data, and details furnished in written, oral, diagram, or schedule form
- A valid driver's license, with an acceptable driving record under Element's policy
- Experience in interpreting testing procedures and requirements desired
- Proficiency in Microsoft Applications (Word, Excel)
- Availability, flexibility, and maturity to represent the company at a broad range of events/projects in the community, with customers, and within the company
- Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
- Well-developed oral and written communication skills to meet a variety of communication needs
- Good interpersonal skills that foster open upward and downward communication built on mutual respect
- Ability to interface with clients, win new work, and determine their requirements; helps develop proposals including cost estimates, work plan, and terms and conditions
