What are the responsibilities and job description for the Customer Service/Administrative Assistant position at Element2 Group?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our customers, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to manage multiple tasks effectively.
Duties
- Respond to customer inquiries via phone, email, and in-person with a positive attitude.
- Manage calendars and schedule appointments for clients and team members.
- Provide information regarding products and services, assisting customers in making informed decisions.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to resolve customer issues promptly.
- Perform clerical duties such as data entry, filing, and maintaining office organization.
- Assist with front desk operations, ensuring a welcoming environment for visitors.
- Utilize computer systems effectively to track customer requests and feedback.
Experience
- Previous experience in customer support or a related field is preferred.
- Skills in calendar management and time management are essential for success in this role.
- Familiarity with office procedures and equipment is beneficial.
- Experience as a dental receptionist or personal assistant is a plus but not required.
- Strong computer literacy with proficiency in various software applications is necessary.
- Excellent interpersonal skills to foster positive relationships with customers and colleagues.
Join us in delivering outstanding service while growing your career in a supportive environment!
Job Type: Full-time
Pay: Up to $20.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Administrative: 1 year (Required)
- Customer service: 1 year (Required)
Ability to Commute:
- West Warwick, RI 02893 (Required)
Ability to Relocate:
- West Warwick, RI 02893: Relocate before starting work (Required)
Work Location: In person
Salary : $20
