What are the responsibilities and job description for the Order Management Specialist I position at Elemental LED, INC.?
The Opportunity:
Elemental LED is a leading U.S. based engineering and technology company that creates, develops, manufactures, markets and sells innovative, configured and integrated LED lighting solutions. The Economic Development Authority of Western Nevada (EDAWN) has awarded Elemental LED as the "Company of the Year - Large" at the 7th Annual EDAWN Existing Industry Awards event, and "Employees First - Large" at the 10th Annual EDAWN Existing Industry Awards event.
We’re looking for an Order Management Specialist for immediate hire! This is a tremendous opportunity to join a fast-growing company. The Order Management Specialist processes purchase orders promptly and accurately while providing courteous, WORLD CLASS service to customers. The position helps to resolve all PO-related issues and applies these resolutions to help mitigate future order processing, shipping and invoicing issues.
As an Order Management Specialist, you will ensure the most challenging/complex customer orders are processed in an efficient and timely manner, in compliance with company requirements and quality expectations, and help ensure an excellent customer transaction experience. While processing orders, you will be responsible for maintaining effective communication with other individuals and departments as necessary through multiple levels of management. As an ordering processing expert, the Order Management Specialist is key in assisting with workflow improvements in processes and systems.
Take a moment and explore our culture at Elemental LED, Inc. with these great employee-driven videos:
- Working at Elemental LED
- Culture at Elemental LED
- Elemental LED's DIY Contest
Perks and Benefits:
- Paid Time Off (PTO)
- Personal Floating Holiday
- Parental Leave (PL)
- Volunteer Time Off (VTO)
- Three Paid Flexible Holidays per year
- Seven Paid Holidays
- Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer for employee only), available first of the month, following the date of hire)
- Pre-Tax Flexible Spending Accounts (FSA)
- Discounted Corporate Gym Membership at South Reno Athletic Club
- Tuition Assistance
- Employee Discount
- Company-matched 401(k) Plan, at 5%, no vesting schedule
- Onsite Snacks and Beverages
- Monthly Lunches
- Employee Referral Bonus Program
Challenge Yourself - The Specifics:
- Performs order entry according to standard operating procedures and the Company's shipping goal
- Responds to customers promptly via phone and email
- Documents conversations concisely yet with enough detail that others can understand what transpired upon review
- Effectively responds to and prioritizes multiple requests for service from customers and colleagues alike
- Collaborates with the Distribution Center, Accounting, Supply Chain, Manufacturing, etc. as directed by the Leadership team
- Interacts and engages with Operations and Shipping departments to resolve shipment issues and ensure orders and products are shipping on time and accurately
- Proactively communicate issues back to management and follow order management processes
- Assist in developing workflow improvement, including process
- Appropriately escalates more complex and/or sensitive customer issues to the Leadership Team
General Knowledge:
- Bachelor’s degree in Business Administration or related field, or equivalent combination of experience and training, a plus
- Minimum of two (2) – four (4) years of order entry and customer service experience in a complex environment while contributing in a growing capacity
You Have the Following Abilities:
- Enjoys order entry and has very strong data entry skills
- Self-motivated with a knack for being meticulous/detailed oriented
- Thrives in a fast-paced environment; learns and synthesizes information quickly
- Is adaptable and flexible
- Is a dependable professional who has great attention to detail
- Works quickly and efficiently with a high degree of quality
- Is comfortable on the phone
- Has excellent follow-up, organizational, and time management skills
- Ability to multi-task and work under pressure
- Ability to analyze a problem, solicit input to seek alternative solutions, and recommend/implement solutions
- Capability to engage in constructive conflict resolution
- Strong verbal and written communication skills
- Strong analytical skills to identify and resolve workflow problems
- Experience collaborating and communicating with sales leaders across the organization
About Us:
Visit us at www.elementalled.com or call 877-564-5051.
Elemental LED, Inc. is an at-will and drug-free workplace, as well as an Equal Opportunity Employer.
Salary : $22 - $24
