What are the responsibilities and job description for the Member Services/Security Associate position at Elemental Wellness Center?
Overall Scope
The Member Services/Security role is a dynamic position combining customer service, priming sales and security responsibilities. The primary duties include monitoring the facility's entrance, checking in customers, and ensuring a welcoming and secure environment.
Daily Job Duties & Responsibilities
Greeting and Customer Assistance:
- Warmly greet all customers and visitors upon arrival.
- Provide information and assistance to customers regarding store products, services, and policies.
- Address customer inquiries and resolve issues promptly and courteously.
Security Monitoring:
- Monitor the entrance of the facility to ensure only authorized individuals enter.
- Check in customers and verify identification as per company policy.
- Conduct regular security checks and patrols to maintain a safe environment.
- Report any suspicious activities or security concerns to management.
Customer Check-In:
- Verify customer information and ensure compliance with entry requirements.
- Maintain accurate records of all customer check-ins.
- Assist customers with the check-in process, providing guidance as needed.
Emergency Response:
- Respond promptly and appropriately to any security incidents or emergencies.
- Assist in evacuations or other emergency procedures as required.
- Coordinate with law enforcement or emergency responders if necessary.
Collaboration and Communication:
- Work closely with other team members to ensure cohesive and efficient operation.
- Communicate any security or customer service issues to the appropriate personnel.
- Participate in regular team meetings and training sessions.
- Additional duties as assigned
Requirements
❖ California Guard Card Certification
❖ At least 2 years of experience in a sales or Cannabis retail environment and/or Security Guard experience
❖ Desired: Knowledge of cannabis products and industry trends
Skills
Must demonstrate the following:
❖ Excellent interpersonal skills
❖ Excellent customer service skills
❖ Excellent communication skills
❖ Stress management skills
❖ Effective writing skills
Personal Attributes
Must demonstrate the following:
❖ Be honest and trustworthy
❖ Be respectful
❖ Possess cultural awareness and sensitivity
❖ Be flexible
❖ Demonstrate sound work ethics
❖ Be patient
❖ Be detailed oriented
❖ Be committed to regulatory and policy compliance
Physical Demands:
As a Member Services/Security Associate, you will spend long hours sitting and standing while talking to customers and walking to perform routine security checks.
Job Type: Full-time
Pay: $21.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- Are you at least 21 years of age?
- Are you available to work evenings and weekends?
Ability to Commute:
- San Jose, CA 95133 (Required)
Work Location: In person
Salary : $21