Demo

Front Desk Sales and Customer Service

Elements Massage
Mesa, AZ Full Time
POSTED ON 3/17/2025
AVAILABLE BEFORE 5/16/2025

Overview

We are looking for positive, upbeat, energetic individuals to join our team. Our customers will be your #1 priority! Starting at $15 base plus unlimited bonus/commission. Must have a flexible schedule.

 

At Elements, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!  

Responsibilities

Job Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.

  • Matching clients with the perfect therapist to meet their needs
  • Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
  • Selling Packages
  • Selling Gift Cards
  • Upgrading - longer sessions, aromatherapy or hot stone
  • Answering phones professionally and converting phone calls into appointments.
  • Accurate scheduling and completing the retail sales process.
  • Addressing emergency scheduling issues quickly and professionally.
  • Addressing client requests and disputes professionally and efficiently
  • Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
  • Maintain leadership in the studio while management is not there

Qualifications

Must Haves:

  • Customer Facing Sales and Customer Service Experience
  • Must be available some nights and weekends
  • Conversationalist / Quick Wit
  • Understand / Believe in the Benefits of Massage
  • Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
  • Retail or industry experience, a plus
  • Web-based scheduling, a plus
  • Attention to detail and the ability to follow instructions (written and verbal) is essential
  • Ability to remain flexible in a constantly changing environment
  • Ability to remain confident and calm under stress

Benefits

Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!

Salary : $15

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