What are the responsibilities and job description for the Front Desk Sales - Health and Wellness position at Elements Massage?
Overview
We are looking for positive, upbeat, energetic individuals to learn and grow with our team. Our customers will be your #1 priority! Starting at $15.00 base plus unlimited bonus/commission. Must have a flexible schedule.
At Elements Red Mountain, we believe in creating an outstanding customer experience -- from the moment the client calls to book an appointment until they leave our studio! You are the face of our company -- so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities
Job Description: You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.
- Matching clients with the perfect therapist to meet their needs
- Selling Memberships to the Wellness Program (Maintaining certain sales quotas)
- Selling Packages
- Selling Gift Cards
- Upgrading - longer sessions, aromatherapy or hot stone
- Answering phones professionally and converting phone calls into appointments.
- Accurate scheduling and completing the retail sales process.
- Addressing emergency scheduling issues quickly and professionally.
- Addressing client requests and disputes professionally and efficiently
- Facilities management, including but not limited to, hourly studio checks to ensure massage rooms and restrooms are clean and properly stocked.
- Maintain leadership in the studio while management is not there
Qualifications
What we look for in a candidate
- Customer Facing Sales and Customer Service Experience
- Must be available some nights and weekends
- Conversationalist / Quick Wit
- Understand / Believe in the Benefits of Massage
- Computer proficiency-Microsoft Office, Word, Excel, Internet Explorer
- Retail or industry experience, a plus
- Web-based scheduling, a plus
- Attention to detail and the ability to follow instructions (written and verbal) is essential
- Ability to remain flexible in a constantly changing environment
- Ability to remain confident and calm under stress
Benefits
Benefits: - Great Team Environment - Opportunity for Advancement - Unlimited Earning Potential - Team and Individual Bonuses - Earned Sick Pay - Dental, Vision, Hospitalization Supplement Insurance (employer contribution) - Complimentary Monthly and Birthday/Anniversary Massage - 401K - FUN, FUN, FUN!!Salary : $15
