What are the responsibilities and job description for the Retail Sales Associate / Customer Service position at Elements Massage?
Overview
Elements Massage of Clifton Park is looking for a Sales / Customer Service Associate to create an exceptional experience for all clients every time they come in.
- Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Being the first and final face of hospitality, whether on the phone or in the studio
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers, Massage Therapists and Estheticians to create an environment where clients are the center of the world
The SKILLS we are looking for:
- Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty.
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients.
- The right candidate can turn every incident of client criticism to a story of great customer service.
- The right candidate recognizes that it is important to always be our best and look our best and is not afraid to clean throughout the day.
The QUALIFICATIONS you need to have:
- Prior retail sales experience REQUIRED; selling memberships or services in-person to potential clients.
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Be driven to create the best work environment for your teammates and the best experiences for the client.
- Experience working with MindBody Business strongly desired
The COMPENSATION we will provide:
- $16 - $18/hour depending on experience and availability
- Monthly Sales Performance Bonuses (ongoing)
- A complimentary massage or facial at the studio - every month!
- Health Insurance
- Dental/Vision
- Retirement Savings (401-k)
- Aflac Supplemental Insurance
If working in a rewarding sales environment in a great wellness studio sounds exciting, you should apply today!
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.Salary : $16 - $18
