What are the responsibilities and job description for the Retail Sales Associate / Customer Service position at Elements Massage?
Overview
If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further! Our mission is to improve the lives of everyone we touch, starting with you. If you enjoy sales and client service and would like to apply your skills in a peaceful wellness environment, this may be the perfect opportunity.
Responsibilities
Membership sales
Client service, including check-in/check-out, answering client questions about our services and their accounts, and problem resolution
Light housekeeping
Other duties as assigned by management
We are open from 9am-9pm Monday-Saturday and 10-7 Sundays, so need people who can work some evening and weekend shifts and flex to business needs
Qualifications
Here's what we are looking for - does this sound like you?
- Someone who follows our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty
- A good listener who enjoys building rapport and making sure we meet the needs of current and prospective clients
- Someone who can turn every incident of client criticism to a story of great customer service
- Prior retail sales experience preferred; especially selling memberships or services in‐person to potential clients
- Customer Service in a spa‐like or similar environment is preferred; experiences that distinguish their value with personalization, hospitality, and execution
- Familiarity with modern office tools and systems; ability to quickly build proficiency in new computer programs
- Driven to create the best work environment with your teammates and the best experiences for the client
- Self-motivated individuals who are able to manage time and prioritize tasks without constant supervision
Benefits
Wellness Membership Advisors enjoy the following perks: - Pay up to $18 per hour depending on experience - Significant monthly bonus opportunities based on monthly sales conversion - A complimentary monthly massage at the studio - Free chiropractic care - Optional participation in CalSavers 401k & Aflac supplemental insuranceLegal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.Salary : $18
