What are the responsibilities and job description for the RETAIL SALES ASSOCIATE / CUSTOMER SERVICE position at Elements Massage?
Overview :
Flexible shifts, earn commission on sales, paid time off!
Overview :
We are looking for positive individuals to grow with our team. Our clients will be your #1 priority!
At Elements Massage, we believe in creating an outstanding customer experience - from the moment the client calls to book an appointment until they leave our studio! You are the face of our company - so you must embrace the essential healing aspects of our offering and the culture in our studio!
Responsibilities : Job Description :
Elements Massage offers a Wellness Membership, our goal is to inform clients of the benefits of massage and turn them into members.
You would be directly responsible for membership sales and building relationships with our clientele, over the phone and in our lobby. A great salesperson knows that people buy from people that they like so you must be comfortable standing and greeting each client and carrying on a conversation while sitting with them in our lobby.
Our focus is matching clients with the perfect therapist to meet their needs.
Some of the day to day expectations are :
Upgrading clients to longer sessions and adding enhancements
Answering phones professionally and converting phone calls into appointments
Accurate scheduling and check outs
Addressing emergency scheduling issues quickly and professionally
Addressing client requests and disputes professionally and efficiently
Facilities management, including but not limited to keeping the lobby and restrooms clean
Qualifications :
What we're looking for in a candidate :
Customer facing sales or customer service experience
Flexible schedule
Conversationalist
Computer proficiency
Attention to detail and the ability to follow instructions (written and verbal) is essential
Ability to maintain a friendly demeanor, and be confident, professional and calm under stress
Retail experience is a plus
Web-based scheduling is a plus
Experience is a spa-like environment is a plus
Benefits :
Paid time off, bonus opportunities, annual bonus, supplement insurance (employer contribution), complimentary monthly massage
Legal Disclaimer :
2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners studios are their employees, not those
of ETM. Elements Massage design are registered trademarks owned by ETM.
