What are the responsibilities and job description for the RETAIL SALES ASSOCIATE / CUSTOMER SERVICE position at Elements Massage?
Overview :
Elements Massage in Woodridge is offering an exciting opportunity to join our team of experts and work in a busy spa environment. We are looking for a dynamic, energetic, and well organized individual that will provide superior customer service and strengthen the guest experience. The front desk position is a customer service role, and requires you to sell the Elements Wellness program membership to new guests and returning clients. You are outgoing, love interacting and meeting new people, and possess a keen attention to detail. You must have a professional presentation that is representative of our brand, and be a team player that thrives in a service environment.
Retail Sales Associates enjoy the following perks :
- Pay starting from $15.00 -$17.00 per hour based on experience
- Uncapped Bonuses based on monthly sales conversion
- Employee Massage
- Discounts on retail products and services
- Paid Time Off
Here's what we are looking for :
Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
The right candidate must be engaging, enjoy talking, but more importantly, you are an effective listener
Excellent verbal communication, and the ability to convey important information clearly and effectively
Clean the studio space regularly and thoroughly and maintain a neat and organized front desk and back of house area
Handle and resolve customer complaints or issues with empathy and patience
Strong organizational skills, problem solving skills, ability to multi-task
Ability to take initiative and appropriate action to resolve customer issues.
Ability to work independently, looking for ways to improve service and customer experience
Greet guests and manage all aspects of the check-in and check-out
Heavy scheduling required and maint aining an effecient schedule for the service providers
Review required intake forms for all clients
Answer incoming calls and handle customer inquiries
Handle cash, credit card, and other forms of payment accurately and efficiently
Maintain a professional attitude and professional appearance at all times
Must be willing and able to work a f lexible schedule , morning, afternoon or evening shifts; including weekends and some holidays
Your may apply online through Indeed, or email your resume and relevant experience to : woodridgemgr@elementsmassage.com
Qualifications :
Retails sales, f ront office experience
Valid drivers license and reliable transportation
Ability to work a Flexible Schedule based on operational needs
Legal Disclaimer :
2023 Elements Therapeutic Massage, LLC (ETM). Each Elements Massage studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners studios are their employees, not those
of ETM. Elements Massage design are registered trademarks owned by ETM.
Salary : $15 - $17
