What are the responsibilities and job description for the Sales Associate and Customer Service position at Elements Massage?
Overview
Elements Massage Fairfield is looking for engaging, fearless, outgoing personality to lead the sales and customer service of potential clients and current members. Our business is built on Wellness Program sales and we reward our team when we meet our objectives.
Responsibilities
Do you want to work in a job where you can help change clients' lives?
Our team members will earn commission for Wellness Plan sales.
Elements Massage Fairfield is looking for a Wellness Sales Associate/ Customer Service Associate to create an exceptional massage experience for all the clients every time they enter the studio.
- Inform all clients about the benefits of the Elements Massage Wellness Program, a no hassle membership plan
- Follow our proven sales process to enroll clients into the Elements Massage Wellness Program
- Be the first and final face of hospitality, whether on the phone or in the studio
- Ensure the client appointment paperwork and payment process is brief, painless and accurate
- Work as a team with our managers and massage therapists to create an environment where clients are the center of the world
Skills:
- Ability to follow our proven sales process to sell the monthly Elements Massage Wellness Program and build customer loyalty
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
- The right candidate can turn every incident of client criticism to a story of great customer service
Qualifications:
-Prior Retail sales experience is preferred
- Customer service experience in a spa like environment is preferred, catering experiences that distinguish their value with attention, hospitality and execution.
-Familiarity with modern office tools and systems: scheduling and payments are all processed with easy-to-learn computer programs
- Driven to create the best work environment for the employees and the best experiences for the client.
Benefits:
Pay depending on experience
Bonuses based on monthly conversion numbers
Complimentary monthly massage
If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!
Legal Disclaimer
©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® design are registered trademarks owned by ETM.
