What are the responsibilities and job description for the Wellness Sales Associate / Customer Service Associate position at Elements Massage?
Elements Massage Andover is looking for a Wellness Sales Associate / Customer Service Associate to create an exceptional massage experience for all the clients from the first call to every time they come in. The team member we are looking for will have the following:
- Being the first and final face of studio, whether on the phone or in the studio
- Booking clients based on the client needs and matching to a Therapist
- Informing all visitors about the benefits of the Elements Wellness Program, a no hassle membership plan
- Following our proven sales process to enroll clients into the Elements Wellness Program
- Ensuring the client appointment paperwork and payment process is brief, painless, and accurate
- Working as a team with our Managers and Massage Therapists to create an environment where clients are the center of the world
Qualifications and Skills:
Skills:
- Ability to follow our proven sales process to sell Elements Wellness program and build customer loyalty
- The right candidate must like talking, but more important, love listening to all new clients, established clients, and perspective clients
- The right candidate can turn every incident of client criticism to a story of great customer service
Qualifications:
- Prior retail sales experience preferred; selling memberships or services in-person to potential clients.
- Customer Service in a spa-like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
- Familiarity with modern office tools and systems; scheduling and payments are all processed with easy-to-learn computer programs.
- Driven to create the best work environment for the employees and the best experiences for the client.
Studio Specific Benefits:
- $15.50 /hour depending on experience
- Bonuses based on monthly selling / conversion numbers
- A complimentary monthly massage at the studio
If working in a rewarding sales environment in a great massage studio sounds exciting, you should apply today!
Job Types: Full-time, Part-time
Pay: $16.25 - $17.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Paid time off
Shift:
- Day shift
- Night shift
Work Location: In person
Salary : $16 - $17
