Guest Service Associate

Job Summary:

A Guest Services Team Member at Elev8 Fun is responsible for delivering exceptional customer service and ensuring a memorable experience for all guests. This role involves assisting guests with inquiries, handling ticket sales, providing information about attractions, and ensuring the safe and efficient operation of all attractions. The ideal candidate will be friendly, enthusiastic, and committed to creating a fun and enjoyable environment.

Supervisory Responsibilities: None

Primary Job Responsibilities:

• Greets and welcomes guests in a friendly and professional manner.
• Assists guests with ticket purchases, membership inquiries, and general information about Elev8 Fun's attractions and services.
• Handles guest inquiries, concerns, and complaints promptly and effectively, ensuring high levels of customer satisfaction.
• Provides accurate information about attraction rules, safety guidelines, and operational hours.
• Operates and monitors various attractions, ensuring they run smoothly and safely.
• Conducts pre-opening checks to ensure all attractions are in proper working order.
• Ensures guests adhere to safety rules and guidelines while using attractions.
• Assists with loading and unloading guests from attractions, ensuring a safe and enjoyable experience.
• Processes ticket sales, memberships, and other transactions accurately and efficiently using the point-of-sale system.
• Promotes and upsells attractions, memberships, and special promotions to enhance the guest experience and drive sales.
• Handles cash, credit card, and other payment transactions securely and in compliance with company policies.
• Maintains cleanliness and orderliness of the guest services area and attractions.
• Reports any maintenance issues or safety concerns to the appropriate department promptly.
• Ensures all equipment and supplies are stocked and ready for use.
• Works collaboratively with other team members to ensure smooth operations and a positive work environment.
• Assists in training new team members and sharing best practices.
• Participates in team meetings and contributes ideas for improving guest experiences and operational efficiency.
• Adheres to all safety protocols and guidelines to ensure the well-being of guests and staff.
• Participates in regular safety training and drills.
• Maintains a thorough understanding of emergency procedures and be prepared to act accordingly.
• Assists with the setup and execution of special events, parties, and group activities.
• Provides support to guests during events, ensuring a seamless and enjoyable experience.
• Performs other duties as assigned.

Required Qualifications & Skills:

• Strong communication and interpersonal skills, with the ability to interact effectively with diverse groups of guests.
• Exceptional customer service skills, with a friendly and approachable demeanor.
• Ability to multitask and handle a variety of guest needs simultaneously in a fast-paced environment.
• Knowledge of the venue’s programming, events, and entertainment offerings, as well as general knowledge of art, culture, or recreation.
• Problem-solving skills and the ability to handle guest concerns or issues in a calm, positive, and professional manner.
• Ability to stand for extended periods and work in dynamic, high-energy environments.
• Basic cash handling and point-of-sale system experience.
• Flexibility with working hours, including evenings, weekends, and holidays, depending on the venue’s event schedule.

Education & Experience:

• High school diploma or equivalent.
• Previous experience in guest services or customer-facing roles is preferred.

Physical Requirements

• Ability to stand, walk, and move around for extended periods.
• Ability to lift or carry light to moderate items (up to 25 pounds), such as promotional materials or equipment.
• Ability to work in varying weather conditions (for outdoor events or venues).
• Ability to manage busy or crowded environments during peak times.

Job Type: Part-time

Pay: $13.00 - $15.00 per hour

Expected hours: 20 – 25 per week

Benefits:

• Employee discount

Shift:

• 4 hour shift
• Day shift
• Night shift

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Jensen Beach, FL 34957 (Required)

Ability to Relocate:

• Jensen Beach, FL 34957: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $15